Cornerstone Careers (A Division of QVC Group)
Customer Service Specialist
Cornerstone Careers (A Division of QVC Group), Frankfort, Kentucky, United States
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Customer Service Specialist
role at
Cornerstone Careers (A Division of QVC Group) .
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, and our four Cornerstone brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life.
Work Environment
You will be fully remote and required to work from your home daily. Relocation assistance is not available for this role.
You live in Ohio, or within eastern time zones of Kentucky or Indiana.
You will work a set full‑time schedule; work schedules are not Monday‑Friday.
Customer service hours of operation are 8:00 am – 8:00 pm ET.
What You’ll Do
Handle a high volume of inbound customer inquiries throughout a busy day.
Provide a distraction‑free work‑from‑home environment.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Handle calls that may include confirming refunds, taking payments, placing orders, and analyzing account data.
Report to an assigned Customer Service Supervisor.
Work from home.
What You’ll Bring
12+ months of customer service experience.
You can problem‑solve and de‑escalate situations while sustaining a high‑paced call volume.
You are comfortable learning and working in a virtual environment with a set schedule and structured day.
You can communicate with a variety of customer styles, peers, and leaders.
You can navigate multiple systems and screens while assisting customers.
You can sit for long periods of time.
You follow computer system requirements.
You can troubleshoot your own technical problems (in partnership with IT when needed).
You are available to work weekends, holidays and additional hours.
Compensation and Benefits Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
Equal Opportunity Employer QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qvcgrp.com
for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.
Job Details Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industry: Retail.
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Customer Service Specialist
role at
Cornerstone Careers (A Division of QVC Group) .
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, and our four Cornerstone brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life.
Work Environment
You will be fully remote and required to work from your home daily. Relocation assistance is not available for this role.
You live in Ohio, or within eastern time zones of Kentucky or Indiana.
You will work a set full‑time schedule; work schedules are not Monday‑Friday.
Customer service hours of operation are 8:00 am – 8:00 pm ET.
What You’ll Do
Handle a high volume of inbound customer inquiries throughout a busy day.
Provide a distraction‑free work‑from‑home environment.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Handle calls that may include confirming refunds, taking payments, placing orders, and analyzing account data.
Report to an assigned Customer Service Supervisor.
Work from home.
What You’ll Bring
12+ months of customer service experience.
You can problem‑solve and de‑escalate situations while sustaining a high‑paced call volume.
You are comfortable learning and working in a virtual environment with a set schedule and structured day.
You can communicate with a variety of customer styles, peers, and leaders.
You can navigate multiple systems and screens while assisting customers.
You can sit for long periods of time.
You follow computer system requirements.
You can troubleshoot your own technical problems (in partnership with IT when needed).
You are available to work weekends, holidays and additional hours.
Compensation and Benefits Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
Equal Opportunity Employer QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qvcgrp.com
for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.
Job Details Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industry: Retail.
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