Deel
Associate Customer Success Manager | German speaking
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Who We Are Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.
With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world-class companies—breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.
In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list—all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.
With a $17.3 billion valuation and $1 B in ARR in just over five years, you’ll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.
Summary You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product‑related issues. Simultaneously, you will be an internal advocate for clients, championing new products and capabilities to facilitate the expansion of each client’s business with Deel.
Responsibilities
Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
Build deep relationships and strategically navigate clients through their experience journey
Train your clients on Deel processes and how to navigate the Deel platform successfully to complement their needs
Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSMs, and onboarding managers to help Deel grow
Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams
Qualifications
Fluent level of German and English
1‑3 + years of experience in any customer‑facing role, support, operations, or customer success
Ability to manage and prioritize high volumes of customer requests
Prior experience in at least one of the following: fast‑growth startup, payroll company, top‑tier consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively inclined and data‑savvy; you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into actionable recommendations
Reliable, motivated self‑starter with a passionate growth mentality; you thrive in fast‑paced environments and are not deterred by setbacks or pivots
Track record of achievement—e.g., success in a top‑tier company, quantifiable business impact, rapid assumption of responsibilities, or competitive awards
Strong analytical foundation with the ability to manipulate and synthesize data
Curious by nature and interested in making an impact
Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Human Resources Services
Equal Opportunity Statement At Deel, we’re an equal‑opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via the appropriate link and a team member will be in touch to ensure your equal participation.
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Get AI-powered advice on this job and more exclusive features.
Who We Are Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.
With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world-class companies—breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.
In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list—all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.
With a $17.3 billion valuation and $1 B in ARR in just over five years, you’ll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.
Summary You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product‑related issues. Simultaneously, you will be an internal advocate for clients, championing new products and capabilities to facilitate the expansion of each client’s business with Deel.
Responsibilities
Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
Build deep relationships and strategically navigate clients through their experience journey
Train your clients on Deel processes and how to navigate the Deel platform successfully to complement their needs
Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSMs, and onboarding managers to help Deel grow
Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams
Qualifications
Fluent level of German and English
1‑3 + years of experience in any customer‑facing role, support, operations, or customer success
Ability to manage and prioritize high volumes of customer requests
Prior experience in at least one of the following: fast‑growth startup, payroll company, top‑tier consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively inclined and data‑savvy; you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into actionable recommendations
Reliable, motivated self‑starter with a passionate growth mentality; you thrive in fast‑paced environments and are not deterred by setbacks or pivots
Track record of achievement—e.g., success in a top‑tier company, quantifiable business impact, rapid assumption of responsibilities, or competitive awards
Strong analytical foundation with the ability to manipulate and synthesize data
Curious by nature and interested in making an impact
Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Human Resources Services
Equal Opportunity Statement At Deel, we’re an equal‑opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via the appropriate link and a team member will be in touch to ensure your equal participation.
#J-18808-Ljbffr