First Tech Federal Credit Union
Mortgage Business Support Program Manager II (Training)
First Tech Federal Credit Union, Hillsboro, Oregon, United States, 97104
The Mortgage Business Support Program Manager II is responsible for the creation and delivery of mortgage curriculum and job aids to train and reinforce mortgage policies, procedures and compliance. This position may also support projects related to resolving process and program inefficiencies.
Job Duties
Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements, while ensuring full compliance with mortgage industry laws and regulations
Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum
Ensure internal communications and learnings are available and/or delivered in a timely and effective manner
Administer training materials to support the onboarding process
Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements
Communicate initiative updates to senior management at both the business and enterprise level
Additional Responsibilities
Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals
Responsible for change management efforts regarding new mortgage system launches or regulatory changes
Support and maintain compliance content approval process for mortgage initiatives
Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage
Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding
Essential Skills
Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry; change management and training/development experience preferred
Experience in design or redesign of complex cross functional process flows
Ability to create and deliver engaging presentations tailored to diverse audiences
Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front-line staff
Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment
Working knowledge of Microsoft Office Suite
Familiarity with loan origination software
Minimum Education: High School Diploma; Bachelor’s Degree preferred
Certification/License: Six Sigma or Scrum certifications preferred
Location: Hillsboro Corporate Office - Hillsboro, OR 97124
Target Compensation in Hillsboro, OR: $80,000 to 97,000 + annual bonus
Benefits
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa sponsorship or transfer for this position.
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Job Duties
Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements, while ensuring full compliance with mortgage industry laws and regulations
Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum
Ensure internal communications and learnings are available and/or delivered in a timely and effective manner
Administer training materials to support the onboarding process
Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements
Communicate initiative updates to senior management at both the business and enterprise level
Additional Responsibilities
Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals
Responsible for change management efforts regarding new mortgage system launches or regulatory changes
Support and maintain compliance content approval process for mortgage initiatives
Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage
Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding
Essential Skills
Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry; change management and training/development experience preferred
Experience in design or redesign of complex cross functional process flows
Ability to create and deliver engaging presentations tailored to diverse audiences
Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front-line staff
Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment
Working knowledge of Microsoft Office Suite
Familiarity with loan origination software
Minimum Education: High School Diploma; Bachelor’s Degree preferred
Certification/License: Six Sigma or Scrum certifications preferred
Location: Hillsboro Corporate Office - Hillsboro, OR 97124
Target Compensation in Hillsboro, OR: $80,000 to 97,000 + annual bonus
Benefits
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa sponsorship or transfer for this position.
#J-18808-Ljbffr