Mission Rock Residential, LLC
Overview
As the Service Manager, you will lead the Service team and ensure the property remains in tip‑top condition through a passion for quality appearance, proactive maintenance and repairs. You’ll also mentor a crew of skilled technicians, solve maintenance challenges, and keep everything running smoothly while communicating effectively.
Key Responsibilities
Oversee daily maintenance operations and collaborate with Property Managers on property needs and escalations.
Work closely with Regional Service Managers on larger capital projects, including value‑add execution and other larger initiatives.
Preserve property quality through general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools and snow removal.
Ensure apartment homes and turnover processes align with Mission Rock standards and achieve mission goals.
Provide exceptional service in every resident interaction.
Lead by example, driving accountability within the Service team to prioritize timely and high‑quality response and completion of work orders.
Partner with Property Managers to support operational goals and performance that meet owner objectives and adhere to Mission Rock standards.
Manage purchase orders for supplies to keep budget goals on track.
Maintain a clean, polished curb appeal and overall cleanliness of the property from a customer and owner perspective.
Develop and grow the team, including Service Technicians, Groundskeepers, Housekeepers, etc.
Plan and prepare work schedules, delegate workloads, and monitor workflow.
Communicate effectively via email, phone, text, and in‑person conversations in line with the MRR T.R.U.S.T.
Benefits
Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, including a Personal Wellness Day & Volunteer Day
Accrue sick time each year plus ten days (80 hours) of vacation time the first year; increase to 15 days (120 hours) in the second year and beyond
Housing discount opportunity
401(k) with company match
Medical, dental, and vision insurance plans
Employer‑sponsored short‑term & long‑term disability plans
Company‑paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
Requirements
Strong customer service and communication skills, with a willingness to go the extra mile
Proven ability to positively lead and develop a team
Strong organizational and time‑management skills
Enthusiasm to collaborate and engage with others
Desire to improve the lives of those around you
Cost savings acumen
HVAC certification is required
CPO certification required
3‑5 years of multi‑family or similar industry maintenance skills/experience
Adherence to Fair Housing best practices
Must be able to perform general/routine inspections and identify possible issues
Apply a “can do” mentality toward implementing efficient solutions (e.g., do the hard work now so you don’t have to later)
Valid driver’s license with reliable transportation
Basic computer skills, including familiarity with Microsoft Suite
Candidate requires own set of tools
Salary $25‑$29 per hour
Location Tucson, AZ
Employment Type Full‑time
Seniority Level Mid‑Senior level
Referrals increase your chances of interviewing at Mission Rock Residential, LLC by 2x.
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Key Responsibilities
Oversee daily maintenance operations and collaborate with Property Managers on property needs and escalations.
Work closely with Regional Service Managers on larger capital projects, including value‑add execution and other larger initiatives.
Preserve property quality through general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools and snow removal.
Ensure apartment homes and turnover processes align with Mission Rock standards and achieve mission goals.
Provide exceptional service in every resident interaction.
Lead by example, driving accountability within the Service team to prioritize timely and high‑quality response and completion of work orders.
Partner with Property Managers to support operational goals and performance that meet owner objectives and adhere to Mission Rock standards.
Manage purchase orders for supplies to keep budget goals on track.
Maintain a clean, polished curb appeal and overall cleanliness of the property from a customer and owner perspective.
Develop and grow the team, including Service Technicians, Groundskeepers, Housekeepers, etc.
Plan and prepare work schedules, delegate workloads, and monitor workflow.
Communicate effectively via email, phone, text, and in‑person conversations in line with the MRR T.R.U.S.T.
Benefits
Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, including a Personal Wellness Day & Volunteer Day
Accrue sick time each year plus ten days (80 hours) of vacation time the first year; increase to 15 days (120 hours) in the second year and beyond
Housing discount opportunity
401(k) with company match
Medical, dental, and vision insurance plans
Employer‑sponsored short‑term & long‑term disability plans
Company‑paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
Requirements
Strong customer service and communication skills, with a willingness to go the extra mile
Proven ability to positively lead and develop a team
Strong organizational and time‑management skills
Enthusiasm to collaborate and engage with others
Desire to improve the lives of those around you
Cost savings acumen
HVAC certification is required
CPO certification required
3‑5 years of multi‑family or similar industry maintenance skills/experience
Adherence to Fair Housing best practices
Must be able to perform general/routine inspections and identify possible issues
Apply a “can do” mentality toward implementing efficient solutions (e.g., do the hard work now so you don’t have to later)
Valid driver’s license with reliable transportation
Basic computer skills, including familiarity with Microsoft Suite
Candidate requires own set of tools
Salary $25‑$29 per hour
Location Tucson, AZ
Employment Type Full‑time
Seniority Level Mid‑Senior level
Referrals increase your chances of interviewing at Mission Rock Residential, LLC by 2x.
#J-18808-Ljbffr