Mission Rock Residential, LLC
Service Manager – Mission Rock Residential, LLC
Job Type: Full‑time
Location: Five Points Northshore
Description As the Service Manager, you will lead the Service team and ensure the property remains in tip‑top condition through a passion for quality physical appearance and proactive maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs smoothly while communicating effectively.
Day‑to‑Day Responsibilities
Oversee daily maintenance operations and collaborate with Property Managers on property needs and escalations.
Work closely with Regional Service Managers on larger capital projects and value‑add execution.
Preserve and maintain the property's HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools and snow removal.
Ensure apartment homes and turn‑over align with Mission Rock standards.
Lead the Service team to prioritize timely, high‑quality response and completion of work orders.
Partner with Property Manager to support operational goals and performance.
Manage purchase orders to meet budget goals.
Maintain a clean, polished curb appeal and general cleanliness.
Develop the team—including technicians, groundskeepers, housekeepers.
Plan and prepare work schedules, delegating workloads and monitoring workflow.
Communicate effectively (emails, calls, texts, in‑person) adhering to the MRR T.R.U.S.T. framework.
Qualifications & Requirements
Strong customer service and communication skills.
Proven ability to lead and develop a team.
Strong organizational and time‑management skills.
Enthusiasm to collaborate and engage with others.
Desire to improve the lives of those around you.
Cost savings acumen.
HVAC certification (required).
CPO Certification (required).
3‑5 years of multi‑family or similar industry maintenance experience.
Adherence to Fair Housing best practices.
Ability to perform general/routine inspections and identify issues.
“Can do” mentality for implementing efficient solutions.
Valid driver's license with reliable transportation.
Basic computer skills, Microsoft Suite familiarity.
Candidate must bring own set of tools.
Compensation Salary: $28.00 – $32.00 per hour
Benefits include:
Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, plus Personal Wellness Day & Volunteer Day
Accrued sick time; 10 vacation days first year, up to 15 in second year*
Housing discount opportunity
401(k) with company match
Medical, dental, vision insurance
Short‑term & long‑term disability plans
Company‑paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
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Location: Five Points Northshore
Description As the Service Manager, you will lead the Service team and ensure the property remains in tip‑top condition through a passion for quality physical appearance and proactive maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs smoothly while communicating effectively.
Day‑to‑Day Responsibilities
Oversee daily maintenance operations and collaborate with Property Managers on property needs and escalations.
Work closely with Regional Service Managers on larger capital projects and value‑add execution.
Preserve and maintain the property's HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools and snow removal.
Ensure apartment homes and turn‑over align with Mission Rock standards.
Lead the Service team to prioritize timely, high‑quality response and completion of work orders.
Partner with Property Manager to support operational goals and performance.
Manage purchase orders to meet budget goals.
Maintain a clean, polished curb appeal and general cleanliness.
Develop the team—including technicians, groundskeepers, housekeepers.
Plan and prepare work schedules, delegating workloads and monitoring workflow.
Communicate effectively (emails, calls, texts, in‑person) adhering to the MRR T.R.U.S.T. framework.
Qualifications & Requirements
Strong customer service and communication skills.
Proven ability to lead and develop a team.
Strong organizational and time‑management skills.
Enthusiasm to collaborate and engage with others.
Desire to improve the lives of those around you.
Cost savings acumen.
HVAC certification (required).
CPO Certification (required).
3‑5 years of multi‑family or similar industry maintenance experience.
Adherence to Fair Housing best practices.
Ability to perform general/routine inspections and identify issues.
“Can do” mentality for implementing efficient solutions.
Valid driver's license with reliable transportation.
Basic computer skills, Microsoft Suite familiarity.
Candidate must bring own set of tools.
Compensation Salary: $28.00 – $32.00 per hour
Benefits include:
Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, plus Personal Wellness Day & Volunteer Day
Accrued sick time; 10 vacation days first year, up to 15 in second year*
Housing discount opportunity
401(k) with company match
Medical, dental, vision insurance
Short‑term & long‑term disability plans
Company‑paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
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