Vortex Doors
Join Vortex Doors as a Service Advisor. Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door repair company, is seeking a motivated Service Advisor to join our team. We consider applicants with at least 4+ years of door industry experience.
Job Description As a Service Advisor, your primary responsibility is to provide products and services to customers, promote long‑term customer retention, and collaborate with the Internal Customer Service Team to ensure customers are satisfied with the work we perform.
Key Responsibilities
Work with customers to provide accurate and suitable products and services to meet their needs.
Follow up on leads provided and look for new opportunities, generating business and new leads.
Collaborate with the Team Leader and Service Manager to achieve sales goals.
Follow up on all pending Service Quotes within a set time frame.
Provide some technical training to Service Technicians.
Manage and order shop and truck materials as needed.
Assist in customer job scheduling and project management.
Provide the best Vortex experience possible.
Build valuable relationships with all customers, including key accounts.
Always promote Vortex positively.
Use lead generation tools to identify commercial and industrial construction projects that may require overhead doors, initiating contact with the general contractor and/or architect.
Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
Complete cost estimates within bid date/time.
Present and explain the benefits of our services to potential clients.
Negotiate terms and close sales to meet or exceed sales targets.
Provide excellent customer service by following up on leads, ensuring client satisfaction, and maintaining long‑term relationships.
Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.
Important Skills
Clear communication: Ability to communicate clearly and effectively, both verbally and in written form.
Effective listening: Ability to listen carefully to customers to avoid misunderstandings.
Results driven and passionate about selling: Passion for the products and services we provide and a drive to deliver the best for the customer and company.
Interpersonal skills: Balance customer and company needs to ensure satisfaction and build a reputation as a reliable, direct, and helpful individual.
What You Should Have
Education: High School Diploma or General Education Degree (GED).
Ability to read, understand, and comprehend documents such as work instructions and procedure manuals.
Ability to speak effectively and interact with team members and leadership.
Ability to solve practical problems and handle a variety of variables in a situation.
Basic computer knowledge and ability to learn.
A good driving record with a valid driver's license.
Experience in field service.
Experience in sales and customer service.
Additional Details Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industries:
Facilities Services
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Job Description As a Service Advisor, your primary responsibility is to provide products and services to customers, promote long‑term customer retention, and collaborate with the Internal Customer Service Team to ensure customers are satisfied with the work we perform.
Key Responsibilities
Work with customers to provide accurate and suitable products and services to meet their needs.
Follow up on leads provided and look for new opportunities, generating business and new leads.
Collaborate with the Team Leader and Service Manager to achieve sales goals.
Follow up on all pending Service Quotes within a set time frame.
Provide some technical training to Service Technicians.
Manage and order shop and truck materials as needed.
Assist in customer job scheduling and project management.
Provide the best Vortex experience possible.
Build valuable relationships with all customers, including key accounts.
Always promote Vortex positively.
Use lead generation tools to identify commercial and industrial construction projects that may require overhead doors, initiating contact with the general contractor and/or architect.
Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
Complete cost estimates within bid date/time.
Present and explain the benefits of our services to potential clients.
Negotiate terms and close sales to meet or exceed sales targets.
Provide excellent customer service by following up on leads, ensuring client satisfaction, and maintaining long‑term relationships.
Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.
Important Skills
Clear communication: Ability to communicate clearly and effectively, both verbally and in written form.
Effective listening: Ability to listen carefully to customers to avoid misunderstandings.
Results driven and passionate about selling: Passion for the products and services we provide and a drive to deliver the best for the customer and company.
Interpersonal skills: Balance customer and company needs to ensure satisfaction and build a reputation as a reliable, direct, and helpful individual.
What You Should Have
Education: High School Diploma or General Education Degree (GED).
Ability to read, understand, and comprehend documents such as work instructions and procedure manuals.
Ability to speak effectively and interact with team members and leadership.
Ability to solve practical problems and handle a variety of variables in a situation.
Basic computer knowledge and ability to learn.
A good driving record with a valid driver's license.
Experience in field service.
Experience in sales and customer service.
Additional Details Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industries:
Facilities Services
#J-18808-Ljbffr