Vortex Doors
Service Advisor
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Vortex Doors
Job Overview Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door repair company, is seeking a motivated Service Advisor. Candidates must have at least 4+ years of door industry experience.
Responsibilities
Work with customers to provide accurate and suitable products and services.
Follow up on leads and generate new business opportunities.
Collaborate with the Team Leader and Service Manager to achieve sales goals.
Manage and follow up on pending service quotes within set time frames.
Provide technical training to service technicians.
Order shop and truck materials as needed.
Assist in customer job scheduling and project management.
Deliver the best Vortex experience and promote the company positively.
Build valuable relationships with all customers, including key accounts.
Use lead generation tools to identify commercial and industrial construction projects that may require overhead doors, initiating contact with general contractors or architects.
Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
Complete cost estimates within bid date and time.
Present and explain the benefits of our services to potential clients.
Negotiate terms and close sales to meet or exceed sales targets.
Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.
Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
Requirements
Clear and effective communication skills, both verbal and written.
Strong listening skills to understand customer needs.
Results‑driven and passionate about selling.
Interpersonal skills that balance customer and company needs.
What You Should Have
High School Diploma or GED.
Ability to read, understand, and comprehend work instructions and procedure manuals.
Effective speaking and interaction with team members and leadership.
Problem‑solving skills in a variety of situations.
Basic computer knowledge and willingness to learn.
Valid driver’s license with a good driving record.
Field service experience.
Sales and customer service experience.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Facilities Services
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–
Vortex Doors
Job Overview Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door repair company, is seeking a motivated Service Advisor. Candidates must have at least 4+ years of door industry experience.
Responsibilities
Work with customers to provide accurate and suitable products and services.
Follow up on leads and generate new business opportunities.
Collaborate with the Team Leader and Service Manager to achieve sales goals.
Manage and follow up on pending service quotes within set time frames.
Provide technical training to service technicians.
Order shop and truck materials as needed.
Assist in customer job scheduling and project management.
Deliver the best Vortex experience and promote the company positively.
Build valuable relationships with all customers, including key accounts.
Use lead generation tools to identify commercial and industrial construction projects that may require overhead doors, initiating contact with general contractors or architects.
Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
Complete cost estimates within bid date and time.
Present and explain the benefits of our services to potential clients.
Negotiate terms and close sales to meet or exceed sales targets.
Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.
Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
Requirements
Clear and effective communication skills, both verbal and written.
Strong listening skills to understand customer needs.
Results‑driven and passionate about selling.
Interpersonal skills that balance customer and company needs.
What You Should Have
High School Diploma or GED.
Ability to read, understand, and comprehend work instructions and procedure manuals.
Effective speaking and interaction with team members and leadership.
Problem‑solving skills in a variety of situations.
Basic computer knowledge and willingness to learn.
Valid driver’s license with a good driving record.
Field service experience.
Sales and customer service experience.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Facilities Services
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