IT Service Desk Specialist – Tier 1-2 Support

A public research university in Massachusetts is seeking a Service Desk Specialist to assist the community with IT-related inquiries and support. The role involves troubleshooting technical issues, managing requests, and contributing to service improvement efforts. Candidates should have a high school degree with one year of related experience, along with strong customer service skills. This position offers a lively work environment with a Monday to Friday schedule and occasional night and weekend shifts. #J-18808-Ljbffr