IT Service Desk Lead: Coaching & Support Excellence

A leading public research university in Massachusetts is seeking a Service Desk Team Lead. This role involves managing high-quality technical support for students and staff, supervising team members, and ensuring effective service delivery. The ideal candidate should have a background in IT, demonstrated analytical skills, and the ability to work collaboratively. This position requires flexibility, including some night and weekend hours, and contributes to the university's commitment to educational excellence. #J-18808-Ljbffr