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Thebellmoor

Spa Director

Thebellmoor, Rehoboth Beach, Delaware, United States, 19971

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Bellmoor Inn + Spa Bellmoor Inn & Spa 6 Christian St Rehoboth Beach, DE 19971, USA

The Spa at The Bellmoor combines luxury wellness, aesthetic treatments, and exceptional experiences for those wanting relaxation and attentive service. We form strong connections with guests to support their overall well-being.

Location: Rehoboth Beach, Delaware

Schedule: Full-time

COMPENSATION (COMPETITIVE & PERFORMANCE-DRIVEN)

Base Pay: Based on experience in leadership, sales, and social media

Based on:

Rebooking %

Membership program development and conversions

Monthly revenue targets

Team performance

Content contributions that drive bookings

Retail Commission:

10% personal retail commission

Additional team retail coaching bonus opportunities

WHO YOU ARE

You are NOT someone who waits for the phone to ring.

You are someone who drives the day.

You are:

A natural leader with strong sales energy

Confident in retail, upselling, and coaching a team

Obsessed with exceptional guest experience

Skilled at filling slow days and maximizing booking efficiency

Strong with social media content, photos, reels, and aesthetics

A problem solver and decision maker

Organized, detail-oriented, and proactive

Passionate about spa, beauty, and wellness trends

Capable of building a culture of excellence, structure, and pride

Comfortable holding staff accountable

If you love creating growth — not waiting for direction — you will thrive here.

RESPONSIBILITIES OPERATIONS & LEADERSHIP

Lead day-to-day spa operations with excellence

Hold staff accountable to brand standards, protocols, cleanliness, and timing

Manage therapist schedules strategically to maximize revenue

Direct the guest experience with luxury-level service

SALES & GROWTH

Drive retail sales and coach the team to daily retail goals

Fill the schedule daily through proactive calls and outreach

Track KPIs: retail %, rebooking %, membership %, capacity utilization

Create new promotions, packages, and revenue opportunities alongside the Marketing Team

ADMINISTRATIVE

Oversee inventory, backbar, supplies, and ordering

Weekly end-of-day and end-of-week reporting

Staff coaching, growth plans, and performance management

Assist with experiences and special event offerings (Wellness and Girls Weekends)

QUALIFICATIONS

2–3+ years in spa, salon, hospitality, or wellness management

Strong sales background (retail, memberships, or hospitality upselling)

Excellent communication and leadership skills

Social media experience strongly preferred

Ability to create solutions quickly and independently

Luxury hospitality mindset

Knowledge of Microsoft Suite, Book4Time, and Hotel Effectiveness

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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