Implement4
Norcross, United States | Posted on 09/23/2025
Location:
Norcross, GA Employment Type:
Full-Time onsite About Implement4
Implement4 is a
restoration-specific recruitment firm
dedicated to connecting top-tier talent with leading companies in the restoration industry. We partner exclusively with restoration contractors across the country, helping them build high-performing teams in operations, sales, and executive leadership. This opportunity is with one of our clients in
Norcross, GA , a respected and growing restoration company that is seeking a strong leader to oversee their
Contents & Mitigation division . Position Overview
Our client is seeking an experienced
Contents & Mitigation Manager
to oversee their contents division and emergency mitigation services. This leadership role is responsible for managing field teams, ensuring project quality, building client relationships, and driving departmental performance. The right candidate will be hands-on, detail-oriented, and committed to delivering top-tier service in water, fire, mold, and contents restoration. Key Responsibilities
Leadership & Team Development Lead, train, and mentor contents and mitigation teams, ensuring adherence to company standards. Manage scheduling, staffing, and resource allocation to maximize efficiency. Foster a culture of accountability, safety, and continuous improvement. Project Management Direct all mitigation and contents projects from emergency response through final delivery. Maintain quality control with regular site visits and inspections. Ensure compliance with IICRC, OSHA, and company SOPs. Client & Insurance Relations Serve as the primary contact for homeowners, property managers, insurance adjusters, and carriers. Provide accurate project updates, documentation, and customer communication. Build strong long-term relationships to drive repeat business and referrals. Track job costing, profitability, and departmental performance metrics. Develop and refine workflows for increased efficiency and margin improvement. Oversee inventory, equipment, and vendor partnerships. Technical Expertise Guide technicians on proper handling, cleaning, packing, and storage of contents. Ensure correct application of drying and mitigation techniques. Provide technical problem-solving and escalation support to teams. About the Company
Our client is a well-established restoration firm based in
Norcross, GA , known for its rapid response, technical expertise, and exceptional customer service. Their team helps homeowners, businesses, and communities recover from disaster with compassion, professionalism, and integrity. Requirements
Qualifications
5+ years of restoration industry experience with a focus on
contents and mitigation . 2+ years in a supervisory or management role. IICRC certifications strongly preferred (WRT, FSRT, ASD, AMRT). Strong knowledge of insurance claims processes and estimating software (Xactimate experience preferred). Excellent communication and leadership skills with the ability to work under pressure. Valid driver’s license with acceptable driving record. Salary:
$80,000 – 90,000 (commensurate with experience). Performance-based bonus opportunities. Company vehicle and fuel card. Paid time off and holidays. Opportunities for professional development and continued training.
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Norcross, GA Employment Type:
Full-Time onsite About Implement4
Implement4 is a
restoration-specific recruitment firm
dedicated to connecting top-tier talent with leading companies in the restoration industry. We partner exclusively with restoration contractors across the country, helping them build high-performing teams in operations, sales, and executive leadership. This opportunity is with one of our clients in
Norcross, GA , a respected and growing restoration company that is seeking a strong leader to oversee their
Contents & Mitigation division . Position Overview
Our client is seeking an experienced
Contents & Mitigation Manager
to oversee their contents division and emergency mitigation services. This leadership role is responsible for managing field teams, ensuring project quality, building client relationships, and driving departmental performance. The right candidate will be hands-on, detail-oriented, and committed to delivering top-tier service in water, fire, mold, and contents restoration. Key Responsibilities
Leadership & Team Development Lead, train, and mentor contents and mitigation teams, ensuring adherence to company standards. Manage scheduling, staffing, and resource allocation to maximize efficiency. Foster a culture of accountability, safety, and continuous improvement. Project Management Direct all mitigation and contents projects from emergency response through final delivery. Maintain quality control with regular site visits and inspections. Ensure compliance with IICRC, OSHA, and company SOPs. Client & Insurance Relations Serve as the primary contact for homeowners, property managers, insurance adjusters, and carriers. Provide accurate project updates, documentation, and customer communication. Build strong long-term relationships to drive repeat business and referrals. Track job costing, profitability, and departmental performance metrics. Develop and refine workflows for increased efficiency and margin improvement. Oversee inventory, equipment, and vendor partnerships. Technical Expertise Guide technicians on proper handling, cleaning, packing, and storage of contents. Ensure correct application of drying and mitigation techniques. Provide technical problem-solving and escalation support to teams. About the Company
Our client is a well-established restoration firm based in
Norcross, GA , known for its rapid response, technical expertise, and exceptional customer service. Their team helps homeowners, businesses, and communities recover from disaster with compassion, professionalism, and integrity. Requirements
Qualifications
5+ years of restoration industry experience with a focus on
contents and mitigation . 2+ years in a supervisory or management role. IICRC certifications strongly preferred (WRT, FSRT, ASD, AMRT). Strong knowledge of insurance claims processes and estimating software (Xactimate experience preferred). Excellent communication and leadership skills with the ability to work under pressure. Valid driver’s license with acceptable driving record. Salary:
$80,000 – 90,000 (commensurate with experience). Performance-based bonus opportunities. Company vehicle and fuel card. Paid time off and holidays. Opportunities for professional development and continued training.
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