Children's National Medical Center
Group Leader Dietary
Children's National Medical Center, Washington, District of Columbia, us, 20022
Group Leader Dietary (Job ID: 250002JK)
Responsible for meal carts, accurate preparation and delivery per order and selection of patient trays/formulas. Use current diet/formula worksheets and answer telephone calls. Coordinate daily flow of meals and formula delivery systems to expedite trays, cart transport, and retrieval of trays. Perform quality control audits of meal service as assigned, respond to patient and nursing issues, and perform the duties of any patient service position as needed. May assist in call center when required.
Qualifications
Minimum Education:
High School Diploma or GED (Required)
Minimum Work Experience:
3 years in food service with knowledge of food safety and customer service. Healthcare food service experience preferred.
Required Skills/Knowledge:
Basic calculations, ability to lift/push up to 50 lbs., comprehend verbal/written instructions, basic IT data entry and print functions, problem‑solving and communication, work independently with minimal supervision.
Required Licenses and Certifications:
Food Handlers Certificate (ServSafe) within 90 days (Required).
Functional Accountabilities Maintain Professionalism
Polite and professional attitude to all customers.
Communicate pertinent information to Supervisor/Manager or Director.
Adhere to all policies and procedures of the department and institution.
Maintain a professional image by adhering to department uniform guidelines.
Regularly adhere to department work schedules.
Productivity
Perform duties of any assigned position in accordance with the specific duties.
Guide and orient other staff to ensure efficiency in productivity and service.
Receive and maintain accurate and current orders for patient meal service or formulas.
Prepare meal cart for service per assigned units; assist others as needed.
Work closely with Patient Coordinator, Hospitality Associates, Nutrition Technicians and Associates to meet patient and nursing unit needs including delivery of formula, floor stock, nourishment and off‑schedule meals.
Operate, maintain, and in‑service employees on all patient service equipment and operational procedures; show leadership throughout patient services.
Maintain temperature, cost and portion control of all products.
Perform safety checks in accordance with diet order and tray accuracy.
Service
Obtain patient selection/choices, comply with order restrictions.
Ensure accurate presentation and delivery of tray to patient.
Maintain temperature, cost and portion control.
Return and prepare cart for next meal.
Maintain data entry on floor stock and labor cost accurately and timely.
Safety and Sanitation
Ensure maintenance of safety and sanitation standards of the department, institution and regulatory agencies.
Maintain unit supplies, removing expired food/formulas.
Prepare, deliver and store formula following policies and procedures.
Communication
Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.
First responder for patient issues.
Operate the wireless communication system between the Patient Hospitality associates and the department.
Communicate to facilities on meal delivery system equipment issues and follow up on preventive maintenance.
Complete and document quality control indicators.
Organizational Accountabilities (Staff) Organizational Commitment/Identification
Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication
Demonstrate collaborative and respectful behavior.
Partner with all team members to achieve goals.
Be receptive to others’ ideas and opinions.
Performance Improvement/Problem‑Solving
Contribute to a positive work environment.
Demonstrate flexibility and willingness to change.
Identify opportunities to improve clinical and administrative processes.
Make appropriate decisions, using sound judgment.
Cost Management/Financial Responsibility
Use resources efficiently.
Search for less costly ways of doing things.
Safety
Speak up when team members exhibit unsafe behavior or performance.
Continuously validate and verify information needed for decision making or documentation.
Stop in the face of uncertainty and take time to resolve the situation.
Demonstrate accurate, clear and timely verbal and written communication.
Actively promote safety for patients, families, visitors and co‑workers.
Attend carefully to important details, practicing Stop, Think, Act and Review to self‑check behavior and performance.
Primary Location District of Columbia – Washington
Work Location CN Hospital (Main Campus), 111 Michigan Avenue NW, Washington, 20010
Job Status Regular – Full-Time, Variable Shift and Schedule
Salary Range (Full‑Time) $40,664 – $79,476.8
Equal Opportunity Statement Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace Policy Children's National Hospital maintains a drug‑free workplace as defined in the Controlled Substances Act. Recreational and medical marijuana are legal in the District of Columbia, but the hospital enforces a drug‑free policy, prohibiting recreational or prescribed marijuana use.
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Qualifications
Minimum Education:
High School Diploma or GED (Required)
Minimum Work Experience:
3 years in food service with knowledge of food safety and customer service. Healthcare food service experience preferred.
Required Skills/Knowledge:
Basic calculations, ability to lift/push up to 50 lbs., comprehend verbal/written instructions, basic IT data entry and print functions, problem‑solving and communication, work independently with minimal supervision.
Required Licenses and Certifications:
Food Handlers Certificate (ServSafe) within 90 days (Required).
Functional Accountabilities Maintain Professionalism
Polite and professional attitude to all customers.
Communicate pertinent information to Supervisor/Manager or Director.
Adhere to all policies and procedures of the department and institution.
Maintain a professional image by adhering to department uniform guidelines.
Regularly adhere to department work schedules.
Productivity
Perform duties of any assigned position in accordance with the specific duties.
Guide and orient other staff to ensure efficiency in productivity and service.
Receive and maintain accurate and current orders for patient meal service or formulas.
Prepare meal cart for service per assigned units; assist others as needed.
Work closely with Patient Coordinator, Hospitality Associates, Nutrition Technicians and Associates to meet patient and nursing unit needs including delivery of formula, floor stock, nourishment and off‑schedule meals.
Operate, maintain, and in‑service employees on all patient service equipment and operational procedures; show leadership throughout patient services.
Maintain temperature, cost and portion control of all products.
Perform safety checks in accordance with diet order and tray accuracy.
Service
Obtain patient selection/choices, comply with order restrictions.
Ensure accurate presentation and delivery of tray to patient.
Maintain temperature, cost and portion control.
Return and prepare cart for next meal.
Maintain data entry on floor stock and labor cost accurately and timely.
Safety and Sanitation
Ensure maintenance of safety and sanitation standards of the department, institution and regulatory agencies.
Maintain unit supplies, removing expired food/formulas.
Prepare, deliver and store formula following policies and procedures.
Communication
Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.
First responder for patient issues.
Operate the wireless communication system between the Patient Hospitality associates and the department.
Communicate to facilities on meal delivery system equipment issues and follow up on preventive maintenance.
Complete and document quality control indicators.
Organizational Accountabilities (Staff) Organizational Commitment/Identification
Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication
Demonstrate collaborative and respectful behavior.
Partner with all team members to achieve goals.
Be receptive to others’ ideas and opinions.
Performance Improvement/Problem‑Solving
Contribute to a positive work environment.
Demonstrate flexibility and willingness to change.
Identify opportunities to improve clinical and administrative processes.
Make appropriate decisions, using sound judgment.
Cost Management/Financial Responsibility
Use resources efficiently.
Search for less costly ways of doing things.
Safety
Speak up when team members exhibit unsafe behavior or performance.
Continuously validate and verify information needed for decision making or documentation.
Stop in the face of uncertainty and take time to resolve the situation.
Demonstrate accurate, clear and timely verbal and written communication.
Actively promote safety for patients, families, visitors and co‑workers.
Attend carefully to important details, practicing Stop, Think, Act and Review to self‑check behavior and performance.
Primary Location District of Columbia – Washington
Work Location CN Hospital (Main Campus), 111 Michigan Avenue NW, Washington, 20010
Job Status Regular – Full-Time, Variable Shift and Schedule
Salary Range (Full‑Time) $40,664 – $79,476.8
Equal Opportunity Statement Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace Policy Children's National Hospital maintains a drug‑free workplace as defined in the Controlled Substances Act. Recreational and medical marijuana are legal in the District of Columbia, but the hospital enforces a drug‑free policy, prohibiting recreational or prescribed marijuana use.
#J-18808-Ljbffr