ECI Software Solutions
Career Opportunities with ECI Software Solutions
Careers At ECI Software Solutions
Location:
Westlake, TX (Hybrid - In office 2-3 days per week)
Department:
Information Technology
Reports To:
Chief Information Officer (CIO)
Role Summary ECI Software Solutions is seeking a
Director of Enterprise Applications
to own the strategy, delivery, and operation of our core business systems, including
Workday, Salesforce, and Microsoft 365 . This role will lead a team of application managers, administrators, analysts, and developers (mix of FTEs and contractors) and will partner closely with leaders across Finance, HR, Sales, Marketing, and Operations.
The Director of Enterprise Applications will define and execute the roadmap for our enterprise application landscape, ensuring our systems are scalable, reliable, integrated, and aligned with ECI’s growth as a leading SaaS company.
Key Responsibilities
Develop and own the
enterprise applications strategy and multi-year roadmap , aligned with ECI’s business and technology objectives.
Assess the current application landscape (Workday, Salesforce, M365 and related tools), identifying
gaps, redundancies, and modernization opportunities .
Build
business cases
and ROI analyses for major initiatives (e.g., new modules, platform expansions, consolidations, or replacements).
Partner with the CIO and IT leadership to ensure enterprise applications support ECI’s
scalability, customer‑centricity, and operational efficiency .
Maintain a
portfolio view
of all enterprise applications, including ownership, cost, usage, lifecycle status, and risk.
Make
retain / enhance / consolidate / retire
recommendations to optimize business value and total cost of ownership.
Own key
vendor relationships
(Workday, Salesforce, Microsoft, and other major SaaS providers); oversee contracts, renewals, and license management.
Ensure alignment of tools and platforms with
enterprise architecture and security standards .
Project Delivery & Change Management
Lead or oversee
enterprise application projects : implementations, major upgrades, module rollouts, and cross‑application initiatives.
Establish and manage
intake and prioritization
processes for enhancements and new requests in collaboration with business stakeholders.
Ensure high‑quality
project execution
(requirements, design, configuration, testing, training, cutover, and post‑go‑live support).
Drive effective
change management , including stakeholder communication, impact assessment, user training, and adoption strategies.
Operations, Support & Continuous Improvement
Ensure the
reliability, performance, and security
of enterprise applications, meeting or exceeding SLAs.
Oversee
application support
processes: incident management, service requests, and problem management across Workday, Salesforce, M365, and related systems.
Champion
continuous improvement , identifying and delivering enhancements that streamline processes, reduce manual work, and improve user experience.
Ensure robust
documentation
of application configurations, integrations, and key business processes.
Business Partnership & Process Optimization
Serve as a
trusted partner
to leaders in Finance, HR, Sales, Marketing, and Operations, translating business needs into scalable system solutions.
Facilitate
cross‑functional collaboration
to harmonize and standardize processes where appropriate, leveraging out‑of‑the‑box capabilities before customizations.
Help functional owners
optimize their processes
using best practices within Workday, Salesforce, Marketo, and M365.
Data, Integration & Analytics
Partner with Enterprise Architecture, Data, and Integration teams to ensure
robust integrations
between systems (e.g., Workday → Salesforce, Salesforce → Jira, and connections into data platforms).
Oversee governance of
APIs, integration patterns, and middleware
used by enterprise applications.
Support
reporting and analytics
needs by ensuring applications provide accurate, timely data and align with data governance standards.
Ensure enterprise applications adhere to
security, privacy, and compliance
requirements relevant to a SaaS business.
Partner with Security, Compliance, and Internal Audit on
access controls, segregation of duties, audit trails, and regulatory controls .
Support
internal and external audits , remediation activities, and ongoing risk management.
Leadership & Team Development
Lead a team of
2–3 managers
and ~20 indirect reports (FTEs and contractors), covering application management, administration, analysis, and development.
Define
roles, responsibilities, and career paths
within the Enterprise Applications function.
Recruit, develop, and retain top talent; provide coaching and feedback to foster a culture of
accountability, collaboration, and continuous learning .
Promote
standard methodologies and best practices
for configuration, development, testing, documentation, and release management.
Required Qualifications
Bachelor’s degree in
Information Systems, Computer Science, Business, or related field , or equivalent experience.
10+ years
of progressive experience in IT or enterprise applications roles.
5+ years
in a
leadership/management
capacity, including managing managers and distributed teams and/or contractors.
Significant hands‑on or leadership experience with at least
two
of the following platforms (more is a plus):
Workday
(HCM and/or Finance)
Salesforce
(Sales Cloud, Service Cloud, CPQ, or related clouds)
Microsoft 365
(including governance and adoption at scale)
Demonstrated success delivering
large‑scale SaaS application projects
(implementations, major upgrades, or transformations) in a growing organization.
Strong understanding of
core business processes
across Finance, HR, Sales, and Marketing, and how they are enabled by enterprise applications.
Proven ability to
partner with senior business leaders , manage competing priorities, and make data‑driven decisions.
Preferred Qualifications
Experience in a
B2B SaaS or software
company of similar scale (1,000–5,000 employees).
Experience driving
application rationalization and standardization
across multiple business units or geographies.
Familiarity with
modern integration platforms , APIs, and event‑driven architectures.
Advanced degree (e.g.,
MBA
or Master’s in Information Systems) and/or relevant certifications (e.g., Salesforce, Workday, Marketo, PMP, ITIL).
#J-18808-Ljbffr
Careers At ECI Software Solutions
Location:
Westlake, TX (Hybrid - In office 2-3 days per week)
Department:
Information Technology
Reports To:
Chief Information Officer (CIO)
Role Summary ECI Software Solutions is seeking a
Director of Enterprise Applications
to own the strategy, delivery, and operation of our core business systems, including
Workday, Salesforce, and Microsoft 365 . This role will lead a team of application managers, administrators, analysts, and developers (mix of FTEs and contractors) and will partner closely with leaders across Finance, HR, Sales, Marketing, and Operations.
The Director of Enterprise Applications will define and execute the roadmap for our enterprise application landscape, ensuring our systems are scalable, reliable, integrated, and aligned with ECI’s growth as a leading SaaS company.
Key Responsibilities
Develop and own the
enterprise applications strategy and multi-year roadmap , aligned with ECI’s business and technology objectives.
Assess the current application landscape (Workday, Salesforce, M365 and related tools), identifying
gaps, redundancies, and modernization opportunities .
Build
business cases
and ROI analyses for major initiatives (e.g., new modules, platform expansions, consolidations, or replacements).
Partner with the CIO and IT leadership to ensure enterprise applications support ECI’s
scalability, customer‑centricity, and operational efficiency .
Maintain a
portfolio view
of all enterprise applications, including ownership, cost, usage, lifecycle status, and risk.
Make
retain / enhance / consolidate / retire
recommendations to optimize business value and total cost of ownership.
Own key
vendor relationships
(Workday, Salesforce, Microsoft, and other major SaaS providers); oversee contracts, renewals, and license management.
Ensure alignment of tools and platforms with
enterprise architecture and security standards .
Project Delivery & Change Management
Lead or oversee
enterprise application projects : implementations, major upgrades, module rollouts, and cross‑application initiatives.
Establish and manage
intake and prioritization
processes for enhancements and new requests in collaboration with business stakeholders.
Ensure high‑quality
project execution
(requirements, design, configuration, testing, training, cutover, and post‑go‑live support).
Drive effective
change management , including stakeholder communication, impact assessment, user training, and adoption strategies.
Operations, Support & Continuous Improvement
Ensure the
reliability, performance, and security
of enterprise applications, meeting or exceeding SLAs.
Oversee
application support
processes: incident management, service requests, and problem management across Workday, Salesforce, M365, and related systems.
Champion
continuous improvement , identifying and delivering enhancements that streamline processes, reduce manual work, and improve user experience.
Ensure robust
documentation
of application configurations, integrations, and key business processes.
Business Partnership & Process Optimization
Serve as a
trusted partner
to leaders in Finance, HR, Sales, Marketing, and Operations, translating business needs into scalable system solutions.
Facilitate
cross‑functional collaboration
to harmonize and standardize processes where appropriate, leveraging out‑of‑the‑box capabilities before customizations.
Help functional owners
optimize their processes
using best practices within Workday, Salesforce, Marketo, and M365.
Data, Integration & Analytics
Partner with Enterprise Architecture, Data, and Integration teams to ensure
robust integrations
between systems (e.g., Workday → Salesforce, Salesforce → Jira, and connections into data platforms).
Oversee governance of
APIs, integration patterns, and middleware
used by enterprise applications.
Support
reporting and analytics
needs by ensuring applications provide accurate, timely data and align with data governance standards.
Ensure enterprise applications adhere to
security, privacy, and compliance
requirements relevant to a SaaS business.
Partner with Security, Compliance, and Internal Audit on
access controls, segregation of duties, audit trails, and regulatory controls .
Support
internal and external audits , remediation activities, and ongoing risk management.
Leadership & Team Development
Lead a team of
2–3 managers
and ~20 indirect reports (FTEs and contractors), covering application management, administration, analysis, and development.
Define
roles, responsibilities, and career paths
within the Enterprise Applications function.
Recruit, develop, and retain top talent; provide coaching and feedback to foster a culture of
accountability, collaboration, and continuous learning .
Promote
standard methodologies and best practices
for configuration, development, testing, documentation, and release management.
Required Qualifications
Bachelor’s degree in
Information Systems, Computer Science, Business, or related field , or equivalent experience.
10+ years
of progressive experience in IT or enterprise applications roles.
5+ years
in a
leadership/management
capacity, including managing managers and distributed teams and/or contractors.
Significant hands‑on or leadership experience with at least
two
of the following platforms (more is a plus):
Workday
(HCM and/or Finance)
Salesforce
(Sales Cloud, Service Cloud, CPQ, or related clouds)
Microsoft 365
(including governance and adoption at scale)
Demonstrated success delivering
large‑scale SaaS application projects
(implementations, major upgrades, or transformations) in a growing organization.
Strong understanding of
core business processes
across Finance, HR, Sales, and Marketing, and how they are enabled by enterprise applications.
Proven ability to
partner with senior business leaders , manage competing priorities, and make data‑driven decisions.
Preferred Qualifications
Experience in a
B2B SaaS or software
company of similar scale (1,000–5,000 employees).
Experience driving
application rationalization and standardization
across multiple business units or geographies.
Familiarity with
modern integration platforms , APIs, and event‑driven architectures.
Advanced degree (e.g.,
MBA
or Master’s in Information Systems) and/or relevant certifications (e.g., Salesforce, Workday, Marketo, PMP, ITIL).
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