Summit Home Lending is hiring: Customer Service Associate in Huntington Beach

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities

• Ensure customer account information is up-to-date
• Interact with the sales lead to maintain and improve service and product knowledge
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Respond to customer inquiries, product and service questions, and customer complaints
• Record customer interactions and follow up on their experience with our company
• Make outbound calls – Connect with clients & transfer them to Loan Officers
• Engage & problem-solve – Answer questions and build trust with customers
• Earn while you learn – Competitive hourly pay + performance bonuses
• Fast-track to Loan Officer – We’ll cover your NMLS prep, testing & licensing!
• Crush goals & get promoted – Develop sales skills, close deals & level up

Qualifications

• High school graduate, G.E.D. recipient, or equivalent
• Experience working in a customer-oriented atmosphere
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

Who You Are

• Energetic & coachable – Ready to learn and grow
• Great communicator – Confident on the phone
• Sales or customer service experience? Big plus!
• Looking for more than just a job – You want a career

Compensation

Compensation:

$35,000 - $48,000 Hourly + Bonuses