Summit Home Lending
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
Ensure customer account information is up-to-date
Interact with the sales lead to maintain and improve service and product knowledge
Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Respond to customer inquiries, product and service questions, and customer complaints
Record customer interactions and follow up on their experience with our company
Make outbound calls – Connect with clients & transfer them to Loan Officers
Engage & problem-solve – Answer questions and build trust with customers
Earn while you learn – Competitive hourly pay + performance bonuses
Fast-track to Loan Officer – We’ll cover your NMLS prep, testing & licensing!
Crush goals & get promoted – Develop sales skills, close deals & level up
Qualifications
High school graduate, G.E.D. recipient, or equivalent
Experience working in a customer-oriented atmosphere
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Who You Are
Energetic & coachable – Ready to learn and grow
Great communicator – Confident on the phone
Sales or customer service experience? Big plus!
Looking for more than just a job – You want a career
Compensation Compensation:
$35,000 - $48,000 Hourly + Bonuses
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Responsibilities
Ensure customer account information is up-to-date
Interact with the sales lead to maintain and improve service and product knowledge
Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Respond to customer inquiries, product and service questions, and customer complaints
Record customer interactions and follow up on their experience with our company
Make outbound calls – Connect with clients & transfer them to Loan Officers
Engage & problem-solve – Answer questions and build trust with customers
Earn while you learn – Competitive hourly pay + performance bonuses
Fast-track to Loan Officer – We’ll cover your NMLS prep, testing & licensing!
Crush goals & get promoted – Develop sales skills, close deals & level up
Qualifications
High school graduate, G.E.D. recipient, or equivalent
Experience working in a customer-oriented atmosphere
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Who You Are
Energetic & coachable – Ready to learn and grow
Great communicator – Confident on the phone
Sales or customer service experience? Big plus!
Looking for more than just a job – You want a career
Compensation Compensation:
$35,000 - $48,000 Hourly + Bonuses
#J-18808-Ljbffr