Customer Service Representative Job at Maid Right of New Rochelle in City of New

Customer Service Representative

• 401(k) matching

Maid Right seeks a Customer Service Representative, who drives sales by effectively booking estimates and one-time cleanings and delivering excellent customer service to existing customers. They can also be cross‑trained to serve as a backup estimator or field manager. Must be bilingual English/Spanish and have a valid driver’s license.

Responsibilities

• Respond to and handle incoming telephone calls and web leads
• Sell Maid Right services by phone to potential customers
• Make back‑marketing phone calls to re‑engage customers
• Increase the customer base to meet monthly standards
• Meet or exceed quarterly and annual sales goals

Administrative

• Document and maintain all incoming calls from prospective customers and overall master records
• Send thank you and/or welcome letters to franchisee prospects and after estimates

Requirements

• Phone, computer and communication and organizational skills
• Sales and customer service experience
• Able to work regular office hours
• Eligible to be employed in the U.S.
• Must be bondable; requires passing a criminal background check
• Insured for employee dishonesty; history void of dishonest, criminal, felonious acts or convictions
• Maintain professional appearance and demeanor consistent with the Maid Right image
• Attendance and participation in all staff meetings
• Abide by all rules, regulations, and policies

Physical Demands

Requires frequently: standing, carrying and/or lifting 15 lbs., walking, pushing, stooping, climbing, bending, crouching, crawling, sitting for long periods, reaching above and below shoulder level; full use of hands, good finger dexterity; lifting from floor to waist and twisting of torso. Must be able to function in high‑pressure situations, take legible handwritten notes where necessary, have correctable vision and hearing. Includes environmental exposure to chemicals typically found in cleaning solutions, air‑conditioned/heated home environments, low to medium noise levels such as that typical of cleaning equipment operations, and lighting as found in typical home environments.

This job description is not intended to be all‑inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Franchisee reserves the right to revise or change duties as the need arises.

Compensation: $17.00 per hour

Every day, Maid Right owners wake up ready to deliver exceptional service. Our owner/operators are the backbone of Maid Right’s industry‑leading residential cleaning services. Thanks to the support of our exclusive cleaning systems and standards, Maid Right owner/operators across America and Canada continue to deliver the most comprehensive services in the residential cleaning business.

Applied through franchisee instruction: You can apply with Indeed or directly here. All inquiries about employment at this franchisee should be made directly to the franchisee, not to Maid Right Corporate.

Our Brand Offers

• Opportunity for Advancement
• Family‑Friendly Hours
• Ability to Work Independently

Front Desk Receptionist/Office Assistant