Indorama Ventures: Indovinya
IT Field Services Operations Technician
Indorama Ventures: Indovinya, Clear Lake Shores, Texas, United States
Have you ever thought about being part of a company that reimagines chemistry every day to build a better world? That’s the purpose of Indorama Ventures, and we want you with us on this journey! We are looking for innovative, collaborative professionals who are ready to embrace the challenge of working in a company that is constantly expanding internationally. We value flexibility, partnership, and believe that the impact of our actions goes far beyond the chemical industry. Diversity matters; our work environment is inclusive, diverse, and guided by respect, ethics, and equal opportunities for all.
Responsibilities
Provide daily IT onsite support for offices and production facilities in Clear Lake, Pasadena and other Indovinya sites as needed, acting as primary point of contact for IT service requests, both remote and deskside.
Resolve incidents and service requests within established service levels, monitoring ticket queues and escalating appropriately.
Manage regional IT requirements including global projects, vendor visits, local controls, licensing, and asset management.
Maintain accurate IT asset records in ServiceNow CMDB, ensuring inventory updates, documentation and audit readiness.
Participate in Indovinya projects such as acquisitions, disposals, hardware refresh programs and IT initiatives.
Provide user training on desktop and local applications, and on submitting service requests and incident tickets.
Offer onsite support for Dayton site weekly and local language support for call center agents.
Deliver advanced technology support for critical systems such as Access Control, Human Resources, and Financial Systems.
Act as first point of contact for Site Management when serving as sole onsite IT representative.
Qualifications Education
High School Diploma or GED required.
Associate degree in Computer Science, Information Technology, Electronics, or related field preferred.
Certifications
CompTIA A+ / Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or equivalent hands‑on experience.
Technical Skills
Endpoint administration for Windows 10/11, GPOs, SCCM & Autopilot, device enrollment, compliance policies.
Microsoft 365 proficiency (Outlook, Teams, OneDrive, SharePoint, Office).
Networking fundamentals: TCP/IP, DHCP/DNS, VLAN, Wi‑Fi, VPN.
Printing and peripheral support and escalation to managed print vendors.
Line‑of‑business apps support (e.g., SAP GUI).
Platforms & Tools
Microsoft Intune (Endpoint Manager), ServiceNow, ServiceDesk, monitoring tools.
Service Management
ITIL‑aligned practices (Incident, Request, Problem, Change) and escalation management.
Communication & Collaboration
Clear customer focus, cross‑team coordination, training support.
Experience
Supporting multi‑site operations and coordinating onsite/remote dispatch with MSPs.
Benefits
Health insurance
WellHub / TotalPass
Life insurance
Other exclusive benefits
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industry
Chemical Manufacturing
Location
Clear Lake, TX
Indorama Ventures is an equal opportunity employer.
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Responsibilities
Provide daily IT onsite support for offices and production facilities in Clear Lake, Pasadena and other Indovinya sites as needed, acting as primary point of contact for IT service requests, both remote and deskside.
Resolve incidents and service requests within established service levels, monitoring ticket queues and escalating appropriately.
Manage regional IT requirements including global projects, vendor visits, local controls, licensing, and asset management.
Maintain accurate IT asset records in ServiceNow CMDB, ensuring inventory updates, documentation and audit readiness.
Participate in Indovinya projects such as acquisitions, disposals, hardware refresh programs and IT initiatives.
Provide user training on desktop and local applications, and on submitting service requests and incident tickets.
Offer onsite support for Dayton site weekly and local language support for call center agents.
Deliver advanced technology support for critical systems such as Access Control, Human Resources, and Financial Systems.
Act as first point of contact for Site Management when serving as sole onsite IT representative.
Qualifications Education
High School Diploma or GED required.
Associate degree in Computer Science, Information Technology, Electronics, or related field preferred.
Certifications
CompTIA A+ / Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or equivalent hands‑on experience.
Technical Skills
Endpoint administration for Windows 10/11, GPOs, SCCM & Autopilot, device enrollment, compliance policies.
Microsoft 365 proficiency (Outlook, Teams, OneDrive, SharePoint, Office).
Networking fundamentals: TCP/IP, DHCP/DNS, VLAN, Wi‑Fi, VPN.
Printing and peripheral support and escalation to managed print vendors.
Line‑of‑business apps support (e.g., SAP GUI).
Platforms & Tools
Microsoft Intune (Endpoint Manager), ServiceNow, ServiceDesk, monitoring tools.
Service Management
ITIL‑aligned practices (Incident, Request, Problem, Change) and escalation management.
Communication & Collaboration
Clear customer focus, cross‑team coordination, training support.
Experience
Supporting multi‑site operations and coordinating onsite/remote dispatch with MSPs.
Benefits
Health insurance
WellHub / TotalPass
Life insurance
Other exclusive benefits
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industry
Chemical Manufacturing
Location
Clear Lake, TX
Indorama Ventures is an equal opportunity employer.
#J-18808-Ljbffr