DSV - Global Transport and Logistics
Operation Manager
DSV - Global Transport and Logistics, Independence, Kentucky, United States, 41051
DSV - Global Transport and Logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Read more at www.dsv.com
Location: USA - Independence, 710 Clymer Ct
Division: Solutions
Job Title: Operation Manager Time Type: Full Time
Position Summary Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. The role plans inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in performance, safety, and quality, and to comply with all corporate and site‑specific policies.
Essential Duties and Responsibilities
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies.
Manages operations to meet prescribed productivity and service goals and complies with client SLAs.
Drives company Continuous Improvement efforts and provides ideas for more efficient operations and cost savings measures.
Meets all client specified KPIs and complies with quality system requirements.
Applies sound communication and motivational techniques, creates programs to supervise fairly and equitably, counsels, and (where needed) disciplines team members.
Collaborates with Human Resources to create programs for hiring, training, and professional development, and participates in the performance evaluation system.
Delivers results by leveraging the skills of the right people at the right time.
Kept senior management and client representatives informed of critical issues that affect operations.
Plans daily work schedule by reviewing work orders, arrival notices, and customer instructions; assigns duties to appropriate warehouse staff.
Reviews current volume demands to plan for reorganization of warehouse space and changes in supplies, equipment, or staffing needs.
Ensures effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
Supports campaign to maintain high motivation among team members for customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Supports adherence to Standard Operating Procedures (SOPs).
Conducts routine staff meetings to review daily/weekly work activities.
Management Information Systems
Ensures all team members are properly trained and efficient in required information systems (including WMS). Provides assistance with necessary software and hardware purchases in accordance with corporate IT policies.
Stays knowledgeable regarding hardware and software changes and develops proficiency in client systems.
Customer Management
Manages high level customer service standards for all functions.
Ensures that client accounts receive the required level of operational and administrative support.
Maintains appropriate contact with all functions and responds to requests when required.
Attends or leads meetings with key customers to discuss any customer issues.
Coordinates management of supplier/customer visits to the site.
Promotes a positive relationship with clients by providing excellent customer service.
Budgeting/Financials
Supports development of the annual operating budget.
Manages a system of controls to ensure service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
Assists and supports compliance with budgeting and pricing activities per contract guidelines.
Equipment & Facilities
Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment, including material handling equipment (MHE).
Ensures team members are properly trained on any MHE.
Keeps informed of relevant new technology and makes recommendations as applicable.
Safety
Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within operations.
Audits warehouse for compliance with safety, security, and quality principles and rules.
Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.
Other Duties
Works overtime as dictated by business, whether mandatory or voluntary.
Performs other duties as assigned.
Supervisory Responsibilities
Manages warehouse operations supervisors and support staff.
Skills & Abilities Education & Experience
Must have a high school diploma or general education degree (GED).
Bachelor’s degree is preferred.
7 years’ experience working in a logistics/distribution/relevant environment.
5 years’ experience in a supervisory role.
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.
Computer Skills
Proficient in Microsoft Office (Excel, Word, and PowerPoint).
Demonstrated proficiency in knowledge of applicable WMS systems.
Language Skills
English (reading, writing, verbal).
Proficiency in business communication at all levels.
Other
Strong attention to detail, accuracy, and accomplishing job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participates in established cross‑training metrics activities with the opportunity to improve knowledge in multiple areas/departments.
Can adapt to change and thrive in a stimulating, fast‑paced work environment.
Core Competencies Leader of Others • Accountability • Business Acumen • Communication / Building Partnership • Developing Oneself • Developing Others • Drive for Results • Embracing Change • Problem Solving • Empowerment • Leadership Excellence • Leading Change • Professional Competencies
Physical Demands
Occasionally: Handling/Fingering, Sitting.
Frequently: Bending.
Constantly: Walking and Standing.
Ability to lift/carry and push/pull 21‑50 pounds. Reach above shoulder, reach outward, squat, or kneel.
Work Environment: While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
Job Details
Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: General Business, Supply Chain, and Other
Industries: Transportation, Logistics, Supply Chain and Storage
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Location: USA - Independence, 710 Clymer Ct
Division: Solutions
Job Title: Operation Manager Time Type: Full Time
Position Summary Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. The role plans inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in performance, safety, and quality, and to comply with all corporate and site‑specific policies.
Essential Duties and Responsibilities
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies.
Manages operations to meet prescribed productivity and service goals and complies with client SLAs.
Drives company Continuous Improvement efforts and provides ideas for more efficient operations and cost savings measures.
Meets all client specified KPIs and complies with quality system requirements.
Applies sound communication and motivational techniques, creates programs to supervise fairly and equitably, counsels, and (where needed) disciplines team members.
Collaborates with Human Resources to create programs for hiring, training, and professional development, and participates in the performance evaluation system.
Delivers results by leveraging the skills of the right people at the right time.
Kept senior management and client representatives informed of critical issues that affect operations.
Plans daily work schedule by reviewing work orders, arrival notices, and customer instructions; assigns duties to appropriate warehouse staff.
Reviews current volume demands to plan for reorganization of warehouse space and changes in supplies, equipment, or staffing needs.
Ensures effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
Supports campaign to maintain high motivation among team members for customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Supports adherence to Standard Operating Procedures (SOPs).
Conducts routine staff meetings to review daily/weekly work activities.
Management Information Systems
Ensures all team members are properly trained and efficient in required information systems (including WMS). Provides assistance with necessary software and hardware purchases in accordance with corporate IT policies.
Stays knowledgeable regarding hardware and software changes and develops proficiency in client systems.
Customer Management
Manages high level customer service standards for all functions.
Ensures that client accounts receive the required level of operational and administrative support.
Maintains appropriate contact with all functions and responds to requests when required.
Attends or leads meetings with key customers to discuss any customer issues.
Coordinates management of supplier/customer visits to the site.
Promotes a positive relationship with clients by providing excellent customer service.
Budgeting/Financials
Supports development of the annual operating budget.
Manages a system of controls to ensure service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
Assists and supports compliance with budgeting and pricing activities per contract guidelines.
Equipment & Facilities
Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment, including material handling equipment (MHE).
Ensures team members are properly trained on any MHE.
Keeps informed of relevant new technology and makes recommendations as applicable.
Safety
Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within operations.
Audits warehouse for compliance with safety, security, and quality principles and rules.
Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.
Other Duties
Works overtime as dictated by business, whether mandatory or voluntary.
Performs other duties as assigned.
Supervisory Responsibilities
Manages warehouse operations supervisors and support staff.
Skills & Abilities Education & Experience
Must have a high school diploma or general education degree (GED).
Bachelor’s degree is preferred.
7 years’ experience working in a logistics/distribution/relevant environment.
5 years’ experience in a supervisory role.
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.
Computer Skills
Proficient in Microsoft Office (Excel, Word, and PowerPoint).
Demonstrated proficiency in knowledge of applicable WMS systems.
Language Skills
English (reading, writing, verbal).
Proficiency in business communication at all levels.
Other
Strong attention to detail, accuracy, and accomplishing job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participates in established cross‑training metrics activities with the opportunity to improve knowledge in multiple areas/departments.
Can adapt to change and thrive in a stimulating, fast‑paced work environment.
Core Competencies Leader of Others • Accountability • Business Acumen • Communication / Building Partnership • Developing Oneself • Developing Others • Drive for Results • Embracing Change • Problem Solving • Empowerment • Leadership Excellence • Leading Change • Professional Competencies
Physical Demands
Occasionally: Handling/Fingering, Sitting.
Frequently: Bending.
Constantly: Walking and Standing.
Ability to lift/carry and push/pull 21‑50 pounds. Reach above shoulder, reach outward, squat, or kneel.
Work Environment: While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
Job Details
Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: General Business, Supply Chain, and Other
Industries: Transportation, Logistics, Supply Chain and Storage
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