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People Incorporated

Program Operations Manager RP349

People Incorporated, Mansfield, Massachusetts, us, 02048

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Program Operations Manager RP349 at People Incorporated

About the Role People Incorporated is seeking a

Program Operations Manager (POM)

to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities. This role plays a key part in maintaining a safe, supportive, and person-centered environment.

Pay Rate $64,500

Schedule Monday – Friday, 9 am–5 pm with 2 weekend shifts per month, flexibility required outside of regular schedule.

Responsibilities

Oversee daily supports, medical needs, and service plans for individuals

Supervise, train, and schedule direct care staff

Maintain licensing compliance, safety drills, and quality assurance

Coordinate with guardians, clinicians, and outside agencies

Manage site budgets, payroll, and facility needs

Serve in an on‑call rotation and assist other sites as needed

Qualifications

A bachelor’s degree in human services or a related field and two years’ related experience, one year in a supervisory capacity; or an associate’s degree and three years’ related experience, one year in a supervisory capacity; or suitable combination of education and experience

Excellent oral and written communication skills

Ability to demonstrate effective project management skills

Ability to follow organization policies, procedures, and management decisions

Ability to supervise or coordinate others in a residential setting serving developmental and intellectually disabled adults

Ability to respond adeptly and responsibly to site and division emergencies

Ability to safely transport individuals using an Agency and/or personal vehicle

A qualifying criminal background check, driving record, and a valid driver’s license

A current copy of all required health records and TB assessments

Why Join Our Team? Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities. At People Incorporated you will find a path to endless opportunities and a rewarding career! We offer a supportive work environment, employee recognition program, professional development, opportunities for growth and industry‑leading wages and a comprehensive benefit package.

Available Benefits

4 weeks accrued paid time off

11 paid holidays annually

Health insurance

Dental insurance

Vision insurance

403(b) savings plan

Wellness activities and initiatives

Medical and dependent care flexible account

FREE life and long‑term disability insurance

Short‑term disability insurance

Select discounts through LifeMart (i.e., discount movie and theme park tickets, savings on T-Mobile)

Employee assistance program

Fitness center on site

Discounts on auto, home and renters insurance

Free financial planning/analysis

Public service student loan forgiveness program

Financial support with monthly student loan payments

Professional Development

Tuition assistance program

Financial support with monthly student loan payments

Reimbursement for C.N.A. training and licensing

FREE DDS certificate (Human Service)

Scholarship opportunities

Degree completion incentive

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Management and Manufacturing

Industries Non‑profit organizations

Legal People Incorporated is a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGBTQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce is key to the success of our agency. We strive to create a workplace where employees feel supported, appreciated, and motivated to grow. United Way Member Agency. EOE.

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