Parks Coffee
Call-By-Call Manager
Prostar Services is building an A-Team and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This fast‑paced, high‑impact role directly affects revenue, customer experience, and technician performance. This is not an office clerk job.
What You Get
Competitive hourly pay + performance bonuses
High earning potential tied to team success
Full‑time, year‑round position
Paid holidays & vacation
Advancement opportunities into Operations, Dispatch Manager, or Service Manager
A supportive culture—no drama, no slow season, no micromanagement
What You'll Do
Monitor all active service calls as they come in
Communicate with HVAC & plumbing technicians through Slack
Provide live guidance, coaching, and next steps
Ensure technicians follow SOPs and proper diagnostics
Help identify additional opportunities and system issues
Track KPIs: revenue per call, callback risk, job accuracy, etc.
Keep the schedule tight, efficient, and profitable
Support technicians with information, pricing, and documentation
Help keep every call clean, profitable, and 5‑star
Who We're Looking For
Strong communicator
Fast thinker
Organized and dependable
Confident decision‑maker
High‑energy personality
Tech‑savvy (Slack, ServiceTitan, CRM tools)
Great at coaching and motivating others
Can handle pressure and multitasking
Experience in HVAC / Plumbing / Dispatch / Call Center is a PLUS
Leadership mindset is a MUST
About Prostar Services We are one of the fastest‑growing HVAC & plumbing companies in Eastern NC. Our culture: A‑Team only, no laziness, no drama, everyone grows, everyone wins. We invest in our people and create real career paths.
Job posted by ApplicantPro.
#J-18808-Ljbffr
What You Get
Competitive hourly pay + performance bonuses
High earning potential tied to team success
Full‑time, year‑round position
Paid holidays & vacation
Advancement opportunities into Operations, Dispatch Manager, or Service Manager
A supportive culture—no drama, no slow season, no micromanagement
What You'll Do
Monitor all active service calls as they come in
Communicate with HVAC & plumbing technicians through Slack
Provide live guidance, coaching, and next steps
Ensure technicians follow SOPs and proper diagnostics
Help identify additional opportunities and system issues
Track KPIs: revenue per call, callback risk, job accuracy, etc.
Keep the schedule tight, efficient, and profitable
Support technicians with information, pricing, and documentation
Help keep every call clean, profitable, and 5‑star
Who We're Looking For
Strong communicator
Fast thinker
Organized and dependable
Confident decision‑maker
High‑energy personality
Tech‑savvy (Slack, ServiceTitan, CRM tools)
Great at coaching and motivating others
Can handle pressure and multitasking
Experience in HVAC / Plumbing / Dispatch / Call Center is a PLUS
Leadership mindset is a MUST
About Prostar Services We are one of the fastest‑growing HVAC & plumbing companies in Eastern NC. Our culture: A‑Team only, no laziness, no drama, everyone grows, everyone wins. We invest in our people and create real career paths.
Job posted by ApplicantPro.
#J-18808-Ljbffr