Prostar Services
CALL-BY-CALL MANAGER Prostar Services - Wilson, NC Hourly + Performance Bonuses | A-Team Environment | High-Growth Position
Prostar Services is building an
A-Team , and we need a driven, sharp, high-energy
Call-By-Call Manager
to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance.
This is NOT an office clerk job.
This is a
high-level operations & coaching role
for someone who can think fast, communicate clearly, and keep technicians on track in real time.
If you're organized, decisive, confident, and thrive under pressure - this is the role for you.
Competitive hourly pay & performance bonuses
High earning potential
tied to team success
Full-time, year-round position
Paid holidays & vacation
Advancement opportunities into Operations, Dispatch Manager, or Service Manager
A supportive culture - no drama, no slow season, no micromanagement
WHAT YOU'LL DO
Monitor all active service calls as they come in
Communicate with HVAC & plumbing technicians through Slack
Provide live guidance, coaching, and next steps
Ensure technicians follow SOPs and proper diagnostics
Help identify additional opportunities and system issues
Track KPIs: revenue per call, callback risk, job accuracy, etc.
Keep the schedule tight, efficient, and profitable
Support technicians with information, pricing, and documentation
Help keep every call clean, profitable, and 5-star
This role
directly impacts
company performance, customer satisfaction, and technician success.
WHO WE'RE LOOKING FOR
Strong communicator
Fast thinker
Organized and dependable
Confident decision-maker
High-energy personality
Tech-savvy (Slack, ServiceTitan, CRM tools)
Great at coaching and motivating others
Can handle pressure and multitasking
Experience in HVAC/Plumbing/Dispatch/Call Center is a PLUS
Leadership mindset is a MUST
ABOUT PROSTAR SERVICES We are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture:
A-Team only
No laziness
No drama
Everyone grows
Everyone wins
We invest in our people and create real career paths.
#J-18808-Ljbffr
A-Team , and we need a driven, sharp, high-energy
Call-By-Call Manager
to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance.
This is NOT an office clerk job.
This is a
high-level operations & coaching role
for someone who can think fast, communicate clearly, and keep technicians on track in real time.
If you're organized, decisive, confident, and thrive under pressure - this is the role for you.
Competitive hourly pay & performance bonuses
High earning potential
tied to team success
Full-time, year-round position
Paid holidays & vacation
Advancement opportunities into Operations, Dispatch Manager, or Service Manager
A supportive culture - no drama, no slow season, no micromanagement
WHAT YOU'LL DO
Monitor all active service calls as they come in
Communicate with HVAC & plumbing technicians through Slack
Provide live guidance, coaching, and next steps
Ensure technicians follow SOPs and proper diagnostics
Help identify additional opportunities and system issues
Track KPIs: revenue per call, callback risk, job accuracy, etc.
Keep the schedule tight, efficient, and profitable
Support technicians with information, pricing, and documentation
Help keep every call clean, profitable, and 5-star
This role
directly impacts
company performance, customer satisfaction, and technician success.
WHO WE'RE LOOKING FOR
Strong communicator
Fast thinker
Organized and dependable
Confident decision-maker
High-energy personality
Tech-savvy (Slack, ServiceTitan, CRM tools)
Great at coaching and motivating others
Can handle pressure and multitasking
Experience in HVAC/Plumbing/Dispatch/Call Center is a PLUS
Leadership mindset is a MUST
ABOUT PROSTAR SERVICES We are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture:
A-Team only
No laziness
No drama
Everyone grows
Everyone wins
We invest in our people and create real career paths.
#J-18808-Ljbffr