Purofirst Fire and Water Restoration
Claims Coordinator
Purofirst Fire and Water Restoration, Phoenix, Arizona, United States, 85003
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Claims Coordinator
role at
Purofirst Fire and Water Restoration
Job Title Claims Coordinator
Location Phoenix, AZ
Company Cal-Tera Restoration / PuroClean of West Phoenix
Employment Type Full-Time
About Us Cal-Tera Restoration (dba PuroClean of West Phoenix franchise) is a trusted leader in fire, water, and mold restoration services. We pride ourselves on professionalism, integrity, and exceptional customer care. We are currently seeking a
Claims Coordinator
to join our fast‑paced office team. This position plays a key role in coordinating new jobs, managing claims documentation, and ensuring smooth communication between customers, insurance carriers, and our internal project teams.
Benefits
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Responsibilities
Receive and record all incoming jobs according to company and program requirements
Act as a liaison between project managers, insurance companies, third‑party administrators, and customers
Maintain the office calendar by scheduling mold inspections, estimates, and other appointments
Enter customer and claim information into job tracking systems
Review and verify claim accuracy prior to submission
Maintain detailed logs and organized digital/physical claim files
Monitor third‑party program scoring and ensure compliance with service guidelines
Provide clear, professional communication with customers and estimators
Answer phones, greet visitors, and perform general front‑office and administrative duties
Be willing to take incoming loss calls after regular business hours on a rotating schedule
Perform additional tasks as assigned to support office operations
Qualifications
Previous office or administrative experience required (restoration or insurance industry preferred)
Strong communication, organization, and multitasking skills
High attention to detail and accuracy
Proficient with computers; experience using restoration software such as DASH, Mitigate, or Xactware is a plus
Ability to work independently and in a team environment
Must maintain an insurable driving record
Must be able to pass a background screening (required every two years per program guidelines)
Schedule & Compensation
Full-time | Monday – Friday
Must be willing to answer after‑hours loss calls on a rotating schedule
Competitive hourly rate based on experience
Benefits package may include medical, dental, vision, 401(k), and paid time off
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
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Claims Coordinator
role at
Purofirst Fire and Water Restoration
Job Title Claims Coordinator
Location Phoenix, AZ
Company Cal-Tera Restoration / PuroClean of West Phoenix
Employment Type Full-Time
About Us Cal-Tera Restoration (dba PuroClean of West Phoenix franchise) is a trusted leader in fire, water, and mold restoration services. We pride ourselves on professionalism, integrity, and exceptional customer care. We are currently seeking a
Claims Coordinator
to join our fast‑paced office team. This position plays a key role in coordinating new jobs, managing claims documentation, and ensuring smooth communication between customers, insurance carriers, and our internal project teams.
Benefits
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Responsibilities
Receive and record all incoming jobs according to company and program requirements
Act as a liaison between project managers, insurance companies, third‑party administrators, and customers
Maintain the office calendar by scheduling mold inspections, estimates, and other appointments
Enter customer and claim information into job tracking systems
Review and verify claim accuracy prior to submission
Maintain detailed logs and organized digital/physical claim files
Monitor third‑party program scoring and ensure compliance with service guidelines
Provide clear, professional communication with customers and estimators
Answer phones, greet visitors, and perform general front‑office and administrative duties
Be willing to take incoming loss calls after regular business hours on a rotating schedule
Perform additional tasks as assigned to support office operations
Qualifications
Previous office or administrative experience required (restoration or insurance industry preferred)
Strong communication, organization, and multitasking skills
High attention to detail and accuracy
Proficient with computers; experience using restoration software such as DASH, Mitigate, or Xactware is a plus
Ability to work independently and in a team environment
Must maintain an insurable driving record
Must be able to pass a background screening (required every two years per program guidelines)
Schedule & Compensation
Full-time | Monday – Friday
Must be willing to answer after‑hours loss calls on a rotating schedule
Competitive hourly rate based on experience
Benefits package may include medical, dental, vision, 401(k), and paid time off
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
#J-18808-Ljbffr