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Ritchie Bros.

Supervisor, Dispatch

Ritchie Bros., Puyallup, Washington, United States, 98374

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About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description The Dispatch Supervisor is responsible for leading a team of dispatchers to ensure that pick-up and delivery tow times meet the Service Level Agreement between IAA and providers and that paperwork is completed fully and accurately to maximize payments received for services.

Responsibilities

Careful monitoring of our driver performance, equipment performance, business volume, and managing related costs

Responsible for providing efficient and timely pickup/delivery tow service

Distributing assignments and deliveries to drivers

Reviewing driver logs and timecards

Maintaining driver files

Communicating driver problems to managementli>

Dispatcher/Customer Support training and oversight

Other duties as assigned per business needs

Qualifications

2 years related work experience

Strong analytical and organizational skills

Experience in the equipment rental or construction industry and/or related field preferred

Positive attitude

Professional and clean appearance

Able to communicate effectively

Computer Literate

Proficiency in MS Office Suite; Outlook, Word, Excel, PowerPoint

Clean DMV & drug screen required

Travel up to 25% of time

Typical Field Office Environment

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Construction

Machinery Manufacturing

Truck Transportation

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