Men's Inn Overnight Counselor Job at Pine Street Inn in Boston

Men's Inn Overnight Counselor at Pine Street Inn

Schedule

40 hours per week, Friday–Tuesday 10:45 pm – 7:15 am

Pay

$21.40 – $30.00 per hour DOE. Additional $2.00 per hour for hours worked 10:45 pm–7:15 am.

Location

444 Harrison Avenue, Boston, MA (Men’s Shelter)

Job Description

The Guest Services Specialist (GSS) works under Pine Street Inn policy and procedures to ensure a safe shelter environment for guests and staff. The GSS focuses on the direct care of guests, responding to their needs promptly and professionally. Responsibilities include:

• Developing and implementing a housing pathway, motivating guests to work toward housing.
• Connecting guests with appropriate housing, substance abuse, mental health and medical resources when the shelter cannot safely accommodate their needs.
• Staying energized and focused under ambiguous and strenuous demands.
• Entering data into the Homeless Management Information (HMIS) system and documenting reports in accordance with agency policy.
• Making sound decisions and seeking guidance from a supervisor when needed.

Requirements

• High School diploma or GED.
• Minimum of one (1) year of experience in the Human Services field.
• Physical abilities: stand for long periods; stretch, bend and lift up to 25 lbs; assist guests up and down stairs, and in-and-out of wheelchairs; respond quickly to emergencies.
• Mental abilities: respond safely, quickly, and calmly in emergencies; use good judgement in stressful or emotionally charged situations; exhibit sensitivity and patience with guests suffering from mental illness, alcohol and other drug addiction; be resilient in difficult and ambiguous situations; handle multiple assignments; communicate clearly verbally and in writing; comprehend and apply Motivational Interviewing and Trauma‑Informed Care skills; communicate/speak and listen non‑judgmentally.

Preferred

• Valid MA driver’s license in good standing.
• Bilingual in English/Spanish.
• Experience administering Narcan in a work setting.
• Knowledge of addiction, recovery, mental illness, homeless issues, and area resources.

Job Type

Full‑time, Entry level, Other (Non‑profit)