Bruni & Campisi, Inc. is hiring: Customer Service Representative in Village of E

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Looking to continue your career in customer service? Bruni & Campisi, part of the renowned Apex Service Partners network, has an exciting opening for a Customer Service Representative. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Bruni & Campisi offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you!

Job Responsibilities

• In-bound/Out-bound Calls Handle a high volume of in-bound and out-bound customer calls with professionalism and efficiency.
• Booking and Scheduling Schedule maintenance calls and appointments by booking in-bound calls and responding to customer emails.
• Sales Promote and sell products and services to existing customers based on their needs.
• Customer Interaction Respond to customer inquiries, troubleshoot concerns, and resolve any issues in a friendly, courteous manner.
• Overflow Call Management Assist in handling overflow calls to ensure smooth operations and customer satisfaction.
• Making 100+ Calls Daily Maintain productivity by scheduling and confirming maintenance calls, ensuring efficient time management.
• Documentation Maintain accurate and detailed records of customer interactions, scheduling details, and any sales or services rendered.

Qualifications

• Experience 3-5 years of customer service experience, ideally in a call center environment.
• Call Center & Office Experience Preferred 3+ years of experience working in a customer focused environment or call center setting.
• Attention to Detail Strong attention to detail and accuracy when entering customer information and scheduling appointments.
• Communication Skills Excellent phone etiquette with the ability to effectively communicate with customers and team members.
• Team Player A conscientious, team-oriented individual with a positive attitude and strong work ethic.
• Character Honesty, integrity, and a commitment to delivering high-quality service.
• Availability Flexible schedule with reliable transportation.
• Tech Skills Computer/software knowledge is a plus.

Requirements

• 3-5 years of experience
• 100% onsite (in office)
• Weekend Schedules will be remote (if informed by your manager)
• Afternoon and Evening Availability will be required

Benefits

• Medical, Prescription, Dental, and Vision Insurance Comprehensive coverage with minimal out-of-pocket expenses.
• Disability & Term Life Insurance Financial security for you and your loved ones.
• Matching 401(K) Benefits Build your future with our competitive retirement savings plan.
• Ongoing Training & Development Opportunities for continuous growth and skill enhancement.
• Paid Holidays Enjoy paid time off for holidays.
• Paid Time Off (PTO) Generous paid time off for a healthy work-life balance.

Bruni & Campisi may conduct a pre-employment background check and drug test, subject to applicable laws.

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

USD $20.00/Hr.

USD $27.00/Hr.