Chase Brexton Health Care is hiring: Customer Service Representative in Baltimor

Chase Brexton Health Care provided pay range

This range is provided by Chase Brexton Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.65/hr - $20.99/hr

Job Summary

Responsible for scheduling appointments for medical, dental, and OB/GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phone calls.

Major Duties And Responsibilities

Communication

• Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.
• Answer calls in a timely manner to assist with maintaining a high level of quality service.
• Provide patients with information on physicians, available services provided, and directions to all of our locations.
• Answer patients or physicians questions pertaining to appointments and services provided.
• Interview callers to obtain full understanding of what information is being requested.
• Responsible for satisfying the customer’s scheduling needs and striving for first call resolution.

Compliance, Policy, and Procedure

• Coordinate appointments for patients needing multiple types of healthcare services.
• Properly register patients by verifying and obtaining accurate patient information.
• Ensure that established patients have updated contact and demographic information.
• Comply with confidentiality policies, such as HIPAA, when contacting patients.
• Maintain and update patient demographic and insurance pre-registration information in scheduling system.

Patient Focus

• Provide high quality customer service on every call.
• Display empathy and sensitivity to each patient’s individual needs.
• Always use courtesy words and show respect to each patient.

Workplace Computers and Equipment

• Create and respond to emails, phone notes in the Centricity database.
• Input contact, demographic, and insurance information into Centricity database.
• Update appointment reminder statuses appropriately in the Centricity database.

Dependability and Reliability

• Display time flexibility towards work shift per company needs.

Teamwork

• Promote teamwork and call center success.
• Work as a group to improve call center policies and procedures.
• Always use courtesy words and show respect for each member of our team.

Skills And Abilities

• Ability to type 35 wpm preferred.
• Excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills needed to interact with patients, families, members of the health care team and external agencies.
• Ability to work with diverse people and deal effectively with angry and/or upset customers.
• Knowledge of MS Word, Excel, and MS Outlook preferred; EMR experience is a plus.
• Bilingual – English and Spanish preferred.

Education And/Or Experience

• High school degree or GED required; college degree preferred.
• A minimum of 2 years of Medical Call Center experience required.
• In lieu of 2‑year experience in a Medical Call Center, a combination of 2 years non‑medical call center and medical office experience is required.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Hospitals and Health Care

Title

Customer Service Rep – $500 Sign‑On Bonus

Location

Baltimore, MD