Hybrid IT Help Desk Supervisor: Lead & Elevate Support

A leading music retailer is seeking a Help Desk Supervisor to oversee daily operations and lead a team of IT Support Technicians. This role involves ensuring timely service and managing incident responses while leveraging ServiceNow for effective workflows. The ideal candidate has at least 3 years in IT service management, a strong understanding of ITIL, and excellent leadership skills. This hybrid position will be based in California or Kansas City, offering a compensation range of $67,000 – $90,000 annually. #J-18808-Ljbffr