Systems Integration, Inc. (SII)
Join to apply for the
Help Desk Technician
role at
Systems Integration, Inc. (SII) Join to apply for the
Help Desk Technician
role at
Systems Integration, Inc. (SII) Get AI-powered advice on this job and more exclusive features. Systems Integration, Inc. (SII)
is a leading provider of customer experience, cloud-based services, and managed IT solutions.
We are seeking motivated and customer-focused
IT Service Desk Representatives (Tiers I and II) to
support a Program for the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager.
Responsibilities
Assist end-users virtually (phone/email/chat) by identifying and solving problems with computer hardware and software functionality. Assists customers via email messages, web inquiries and or phone calls and logs all requests into the government tracking system (ServiceNow). Perform remote troubleshooting through diagnostic techniques and asking pertinent questions. Determine the best solution based on the issue and details provided by users. Grants access new employees to the network, directory and related systems. Escalates when problems are identified and corrected in a timely manner. Follows up with customers when an issue has been resolved to gain feedback. Runs reports to identify malfunctions that continue to occur.
Qualifications
.
High School Diploma or equivalent.
1 - 2 years of help desk experience. Good understanding of computer/software systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. MCSA certification preferred. A+ certification preferred. Must possess strong customer service skills. Must have knowledge of both hardware and software systems. Bilingual preferred (Spanish)
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.
Job Posted by ApplicantPro Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Systems Integration, Inc. (SII) by 2x Sign in to set job alerts for “Help Desk Technician” roles.
Bethesda, MD $48,000.00-$66,000.00 4 months ago Washington, DC $60,000.00-$75,000.00 5 days ago Bethesda, MD $70,000.00-$85,000.00 1 week ago Washington, DC $60,000.00-$75,000.00 2 weeks ago Bethesda, MD $56,000.00-$76,000.00 4 months ago Help Desk Technician I - Crystal City, VA
Reston, VA $70,000.00-$85,000.00 6 days ago Bethesda, MD $42,000.00-$60,000.00 1 month ago Bethesda, MD $60,800.00-$70,200.00 4 months ago Ashburn, VA $70,000.00-$75,000.00 1 week ago Washington DC-Baltimore Area 2 months ago Washington, DC $65,000.00-$75,000.00 6 days ago Bethesda, MD $68,000.00-$82,200.00 4 months ago Helpdesk Technical Support - TOP SECRET (Wed - Sat 12pm-10pm)
IT Support Help Desk Specialist (Junior)
District of Columbia, United States 2 weeks ago Arlington, VA $75,000.00-$80,000.00 10 hours ago Washington DC-Baltimore Area $30.00-$33.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Help Desk Technician
role at
Systems Integration, Inc. (SII) Join to apply for the
Help Desk Technician
role at
Systems Integration, Inc. (SII) Get AI-powered advice on this job and more exclusive features. Systems Integration, Inc. (SII)
is a leading provider of customer experience, cloud-based services, and managed IT solutions.
We are seeking motivated and customer-focused
IT Service Desk Representatives (Tiers I and II) to
support a Program for the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager.
Responsibilities
Assist end-users virtually (phone/email/chat) by identifying and solving problems with computer hardware and software functionality. Assists customers via email messages, web inquiries and or phone calls and logs all requests into the government tracking system (ServiceNow). Perform remote troubleshooting through diagnostic techniques and asking pertinent questions. Determine the best solution based on the issue and details provided by users. Grants access new employees to the network, directory and related systems. Escalates when problems are identified and corrected in a timely manner. Follows up with customers when an issue has been resolved to gain feedback. Runs reports to identify malfunctions that continue to occur.
Qualifications
.
High School Diploma or equivalent.
1 - 2 years of help desk experience. Good understanding of computer/software systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. MCSA certification preferred. A+ certification preferred. Must possess strong customer service skills. Must have knowledge of both hardware and software systems. Bilingual preferred (Spanish)
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.
Job Posted by ApplicantPro Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Systems Integration, Inc. (SII) by 2x Sign in to set job alerts for “Help Desk Technician” roles.
Bethesda, MD $48,000.00-$66,000.00 4 months ago Washington, DC $60,000.00-$75,000.00 5 days ago Bethesda, MD $70,000.00-$85,000.00 1 week ago Washington, DC $60,000.00-$75,000.00 2 weeks ago Bethesda, MD $56,000.00-$76,000.00 4 months ago Help Desk Technician I - Crystal City, VA
Reston, VA $70,000.00-$85,000.00 6 days ago Bethesda, MD $42,000.00-$60,000.00 1 month ago Bethesda, MD $60,800.00-$70,200.00 4 months ago Ashburn, VA $70,000.00-$75,000.00 1 week ago Washington DC-Baltimore Area 2 months ago Washington, DC $65,000.00-$75,000.00 6 days ago Bethesda, MD $68,000.00-$82,200.00 4 months ago Helpdesk Technical Support - TOP SECRET (Wed - Sat 12pm-10pm)
IT Support Help Desk Specialist (Junior)
District of Columbia, United States 2 weeks ago Arlington, VA $75,000.00-$80,000.00 10 hours ago Washington DC-Baltimore Area $30.00-$33.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr