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Sysco

Senior Tech Delivery Lead - ServiceNow

Sysco, Houston, Texas, United States, 77246

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Company:

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Zip Code:

77077

Minimum Level of Education:

Bachelor’s Degree

Minimum Years of Experience:

8 Years

Employment Type:

Full Time

Travel Percentage:

0

Summary:

Fluent across the full technology stack; owns delivery and support responsibility for two or more product or platform teams; drives technical priorities; supports delivery efforts through technical advisory, coaching of other technical team members, and may also support hands‑on execution; ensures technical consistency of the finished product with identified needs.

Responsibilities

Drives technical priorities and owns delivery and support responsibility for one or more product or platform teams

Oversees agile development activities for a product or platform and leads the development of key mechanisms that support agile delivery

Collaborates between interdependent groups to troubleshoot and resolve technical issues and cross‑team dependencies

May sometimes provide hands‑on assistance with exceptionally complex technical solutions, operating as a senior engineer

Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items

Ensure the engineering and technical considerations are accounted for in team rituals

Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation / planning process to obtain diverse perspectives

Leads the technical design of the products or platforms and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to

Mandatory Experience

Bachelor's degree in CS or 5-7 years of software development experience, including 1 year in a dev focused leadership role

8+ years of experience in developing and supporting high performance and highly scalable applications in an agile environment, depending on education

Extensive hands‑on experience with the underlying technologies of product/platform (programming languages, databases, application integration etc.)

Strong understanding of Scrum, Lean, XP, Kanban and other agile development techniques

Fluency in DevOps, including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as a code, and monitoring

Competencies

Demonstrated “agile-development” mindset with strong customer-focus & results-orientation

Flexible mindset and demonstrated ability to grow skillset and work across the full technology stack

Excellent technical and analytical skills to discuss problems, analyze solutions and enable improvement

Excellent communication skills to effectively manage key business stakeholder relationships

Highly proficient in teamwork and collaboration skills

Additional Duties and Responsibilities

In-depth technical knowledge of ServiceNow platform and modules including the ITSM, ITOM, and ITAM (HAM & SAM) modules; HR module a plus

Experience with CMDB, including implementing and maturing the CMDB practice

Experience with new ServiceNow module deployment

Experience with ServiceNow upgrades and health checks

Experience integrating other systems and apps with ServiceNow

Development of ServiceNow roadmap

Lead a team of developers; perform code reviews, mentor less experienced team members

Performs analysis of impacts for new requirements

Contributes to governance processes, including Cyber Security

Stays current on ServiceNow products and applicable integrated technologies

Technical liaison with ServiceNow

Liaises with platform and other third‑party vendors

Participates in Quarterly Business Reviews both internally and with the platform vendor

Experienced with ITIL practices; promotes ITIL practices

Participates in policy compliance audits

Abilities and Skills Technical

Enterprise and/or IT Service Management

ServiceNow advanced system administration

ServiceNow application development

Language translation capabilities

Experience with database design schemas and data modeling, including ServiceNow CSDM

Strong requirements‑gathering experience

Experience with middleware and discovery technologies

Scripting

Data mapping, cleaning, integration, federation

Leadership

Strong background working with diverse groups of people to deliver complete solutions

Proven experience as a leader of people

Ability to influence and provide thought leadership to stakeholders; build consensus among competing stakeholders

Communication

Excellent written and verbal communication skills

Able to develop clear PowerPoint presentations for senior leadership and executives

Excellent interviewing, presentation, and facilitation skills appropriate for varying audience size and levels

Attentive listener

Management

Good people manager, developer, coach, and mentor to junior associates

Able to identify risks and proactively work to mitigate them

Ability to lead others in the development of methods, techniques, and tools

Able to build high performing teams

Relationship Building and Interpersonal Skills

Able to build strong working relationships with internal and external stakeholders, partners, and colleagues

Good executive presence

Ability to be persuasive and build alignment with all levels and across functions within Sysco including the senior executive team

Negotiation and conflict resolution skills

Initiative

Takes the initiative to suggest and implement ongoing improvements in own and others’ work as appropriate

Viewed as a leader by others (creates “followership” among others)

Anticipates issues and proactively works to address them

Motivation and Commitment

Self‑starter

Motivated by the desire to have an impact

Highly committed to exceeding expectations and continuous improvement

High energy level

Strong personal work ethic

Flexibility

Willing and able to take on various types of work

Good fit with Sysco culture

Ability to adapt to various management, communication, and delivery styles for different situations

Highly flexible and adaptable to shifting priorities

Personal Resilience

Operates under the highest level of integrity and ethics

Willing and able to “put a stake in the ground” to defend well‑founded positions, even if they are counter to conventional wisdom

Willing and able to take measured risks and learn from failure

Thrives/succeeds in a fast‑paced, dynamic business environment

Reliability and Decision Making

Can be counted on to perform quality work consistently

Exercises good judgment based on all available information

Benefits Information For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

How We Protect Our Associates COVID-19 Precaution(s):

Personal protective equipment and masks provided

Temperature screenings

Social distancing guidelines in place

Sanitizing, disinfecting, and cleaning procedures in place

Overview Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard‑working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Affirmative Action Statement Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affimative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.

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