Customer Service Supervisor Job at Ollie's Bargain Outlet, Inc. in Albemarle

Join to apply for the Customer Service Supervisor role at Ollie's Bargain Outlet, Inc.

Join our team and live the Ollie-tude! (Ollie’s Core Values)

Core Values

• BE A TEAM PLAYER – Associates are expected to be supportive and work together.
• BE CARING – Treat others with courtesy, dignity, and respect.
• BE VALUE OBSESSED – Live the “good stuff cheap” mindset.
• BE COMMITTED – Operate with grit, passion, tenacity, and action.
• BE GROWING – Get better every day.
• BE REAL – Be honest, transparent, genuine, trustworthy, and sincere.

Associate Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401(k) with generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

Responsibilities

• Greet and acknowledge every customer with Ollie's “Yes I Care, Yes I Can” approach to build long‑term customer loyalty.
• Resolve customer service issues, including answering questions, assisting in completing transactions, and communicating customer requests to Team Leaders when necessary.
• Ensure all products at the front end are merchandised per visual merchandise standards.
• Maintain the front‑end, entrance, and exterior of the building properly.
• Ensure front‑end operations, store standards, and company programs meet all operational expectations.
• Assist with developing, evaluating, and supervising front‑end Associates.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications

• Minimum of one to two years of retail experience in a mid‑size to large retail service‑oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Must have a positive attitude and the ability to interact well with others.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.