Customer Service Supervisor Job at Ollie's Bargain Outlet, Inc. in Virginia Beac

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Ollie's Core Values

• BE A TEAM PLAYER – Associates are expected to be supportive and work together.
• BE CARING – Treat others with courtesy, dignity, and respect.
• BE VALUE OBSESSED – Live the “good stuff cheap” mindset.
• BE COMMITTED – Operate with grit, passion, tenacity, and action.
• BE GROWING – Continuously improve every day.
• BE REAL – Be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage after 90 days of employment.
• 401(k) with generous company match and immediate vesting.
• Strong career growth & talent development culture.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience.

Primary Responsibilities

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long‑term customer loyalty.
• Resolve customer service issues, including answering questions, assisting with transactions, and communicating customer requests to Team Leaders when necessary.
• Ensure all products at the front end are merchandised per visual merchandise standards.
• Maintain the front‑end entrance and building exterior properly.
• Ensure front‑end operations, store standards, and company programs meet all operational expectations.
• Develop, evaluate, and supervise front‑end Associates.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications

• Minimum of one to two years’ retail experience in a mid‑size to large retail service‑oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Must have a positive attitude and the ability to interact well with others.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Retail