Liberty Military Housing
Service Coordinator - Norfolk Pointe
Liberty Military Housing, Norfolk, Virginia, United States, 23500
Service Coordinator – Norfolk Pointe
Liberty Military Housing is seeking an experienced Service Coordinator to support the resident move‑in/move‑out process at our multi‑family residential community. This position involves heavy customer interaction, scheduling maintenance work, and ensuring service requests are completed on time.
Responsibilities
Schedule and conduct home inspections related to move‑in/move‑out process.
Assist with ordering and scheduling vendor services.
Maintain and monitor make‑ready boards to ensure accurate work distribution.
Work with the maintenance team to assign and schedule service requests.
Provide residents with any charges related to move‑out/final inspection results.
Create purchase orders for all vendor maintenance services and products.
Generate work orders for make‑readies and other maintenance service requests.
Assist with closing work orders/tickets after work completion.
Schedule and monitor water intrusion, communicate to residents, and issue 3‑day notices.
Follow up with residents after services are rendered/completed.
Promote positive resident relations by ensuring timely response to concerns and requests.
Address and follow up on customer service concerns from Satisfacts surveys.
Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs).
Perform administrative tasks, email communications, and data entry into software such as Payscan and Yardi.
Assist with distribution of correspondence/notices (3‑day notices, move‑out charges, water intrusion notices).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control) to ensure community maintenance to LMH standards.
Operate a company or personal vehicle to travel to various locations for work purposes.
Qualifications
1–2 years of experience in residential property management or customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, Microsoft Office (Word, Excel), and preferred software (Yardi, Payscan).
Effective communication with customers, vendors, managers, and co‑workers.
Strong service and interpersonal skills.
Ability to work in a fast‑paced environment, multi‑task, prioritize and complete assigned duties.
Positive and professional demeanor in all interactions.
Valid driver’s license and ability to operate a company or personal vehicle or electrical cart.
Flexibility to work a flexible schedule, including weekends, off‑hours, and emergencies.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings.
Must meet performance standards and comply with company policies.
Benefits
Medical/Dental/Vision Insurance
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 paid holidays per year
40 hours paid sick leave per year
80 hours paid vacation per year
Medical/Dental/Vision insurance eligible after 30 days of full‑time employment
Vacation and sick time based on employee’s hire date
Pay Range: $20.00 – $23.75 per hour
Location: Norfolk, VA
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Responsibilities
Schedule and conduct home inspections related to move‑in/move‑out process.
Assist with ordering and scheduling vendor services.
Maintain and monitor make‑ready boards to ensure accurate work distribution.
Work with the maintenance team to assign and schedule service requests.
Provide residents with any charges related to move‑out/final inspection results.
Create purchase orders for all vendor maintenance services and products.
Generate work orders for make‑readies and other maintenance service requests.
Assist with closing work orders/tickets after work completion.
Schedule and monitor water intrusion, communicate to residents, and issue 3‑day notices.
Follow up with residents after services are rendered/completed.
Promote positive resident relations by ensuring timely response to concerns and requests.
Address and follow up on customer service concerns from Satisfacts surveys.
Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs).
Perform administrative tasks, email communications, and data entry into software such as Payscan and Yardi.
Assist with distribution of correspondence/notices (3‑day notices, move‑out charges, water intrusion notices).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control) to ensure community maintenance to LMH standards.
Operate a company or personal vehicle to travel to various locations for work purposes.
Qualifications
1–2 years of experience in residential property management or customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, Microsoft Office (Word, Excel), and preferred software (Yardi, Payscan).
Effective communication with customers, vendors, managers, and co‑workers.
Strong service and interpersonal skills.
Ability to work in a fast‑paced environment, multi‑task, prioritize and complete assigned duties.
Positive and professional demeanor in all interactions.
Valid driver’s license and ability to operate a company or personal vehicle or electrical cart.
Flexibility to work a flexible schedule, including weekends, off‑hours, and emergencies.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings.
Must meet performance standards and comply with company policies.
Benefits
Medical/Dental/Vision Insurance
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 paid holidays per year
40 hours paid sick leave per year
80 hours paid vacation per year
Medical/Dental/Vision insurance eligible after 30 days of full‑time employment
Vacation and sick time based on employee’s hire date
Pay Range: $20.00 – $23.75 per hour
Location: Norfolk, VA
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