Liberty Military Housing
Customer Service Representative
Liberty Military Housing, Dahlgren, Virginia, United States, 22448
Customer Service Representative
At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well‑maintained homes in inviting communities across the United States. Our team of professionals combines property management and military experience to deliver proactive, solution‑oriented service with empathy and understanding for both residents and colleagues. We support employee development by offering more than 150 hours of professional development annually, fostering camaraderie and a collaborative culture.
Responsibilities
Assists prospective residents with information regarding their lease, the community, and the move‑in process.
Prepares lease documents for residents as part of the move‑in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
Responds to and manages resident complaints and/or service issues, coordinating with appropriate staff to resolve resident concerns.
Supports residents during the move‑out process, which may include notice to vacate and resident transfers.
Manages resident lease process including finalizing leases and providing information regarding community services.
May perform post‑turn unit inspections and complete move‑in inventory inspections with new residents.
Follows up with residents who have requested work‑order services or expressed issues/concerns with the community.
Handles lease renewal notifications and timely resident notice to renew or vacate.
Works with the maintenance team to ensure service requests are assigned, scheduled, and completed in a timely manner.
Ensures services rendered meet LMH standards and satisfy residents.
Promotes positive resident relations by responding to concerns and requests promptly.
Participates in outreach marketing activities (e.g., market surveys, competitor research) to attract prospective residents.
Performs general office duties (phones, filing, special projects) as needed.
Executes administrative and computer tasks, email communications, and data entry into systems such as Payscan, Yardi, and other software.
Composes and distributes correspondence/notices (e.g., 3‑day notices, move‑out charges, renewals) related to maintenance services.
May participate in property walks/inspections of grounds, common areas, parking lots, community rooms, make‑readies, and quality control to maintain high standards.
Attends department or regional meetings, resident or community events, seminars, and other work‑related events.
Complies with OSHA safety regulations, local laws regarding health, safety, or environment, Fair Housing, and LMH Standard Operating Procedures and Policies.
Operates a company or personal vehicle to travel to various locations for work purposes.
Qualifications
Position requires 6 months+ of residential property management or customer service experience.
Proficiency in personal computer skills, including keyboard use, internet search, email correspondence, math, and Microsoft Office (Word, Excel). Knowledge of Yardi and Payscan preferred.
Effective communication and interaction with customers, vendors, management, and co‑workers is essential.
Ability to work in a fast‑paced environment, multi‑task, prioritize, and complete duties to achieve operational objectives.
Maintains a positive, professional demeanor in all interactions.
Possesses a valid driver’s license and ability to operate a company or personal vehicle or electrical cart.
Available for a flexible schedule, including weekends, off‑hours, and emergencies.
Benefits
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.
Vacation and sick time are based on the employee's hire date.
Pay Range: $18.00 - $21.00 Hourly
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Referrals increase your chances of interviewing at Liberty Military Housing by 2x.
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Responsibilities
Assists prospective residents with information regarding their lease, the community, and the move‑in process.
Prepares lease documents for residents as part of the move‑in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
Responds to and manages resident complaints and/or service issues, coordinating with appropriate staff to resolve resident concerns.
Supports residents during the move‑out process, which may include notice to vacate and resident transfers.
Manages resident lease process including finalizing leases and providing information regarding community services.
May perform post‑turn unit inspections and complete move‑in inventory inspections with new residents.
Follows up with residents who have requested work‑order services or expressed issues/concerns with the community.
Handles lease renewal notifications and timely resident notice to renew or vacate.
Works with the maintenance team to ensure service requests are assigned, scheduled, and completed in a timely manner.
Ensures services rendered meet LMH standards and satisfy residents.
Promotes positive resident relations by responding to concerns and requests promptly.
Participates in outreach marketing activities (e.g., market surveys, competitor research) to attract prospective residents.
Performs general office duties (phones, filing, special projects) as needed.
Executes administrative and computer tasks, email communications, and data entry into systems such as Payscan, Yardi, and other software.
Composes and distributes correspondence/notices (e.g., 3‑day notices, move‑out charges, renewals) related to maintenance services.
May participate in property walks/inspections of grounds, common areas, parking lots, community rooms, make‑readies, and quality control to maintain high standards.
Attends department or regional meetings, resident or community events, seminars, and other work‑related events.
Complies with OSHA safety regulations, local laws regarding health, safety, or environment, Fair Housing, and LMH Standard Operating Procedures and Policies.
Operates a company or personal vehicle to travel to various locations for work purposes.
Qualifications
Position requires 6 months+ of residential property management or customer service experience.
Proficiency in personal computer skills, including keyboard use, internet search, email correspondence, math, and Microsoft Office (Word, Excel). Knowledge of Yardi and Payscan preferred.
Effective communication and interaction with customers, vendors, management, and co‑workers is essential.
Ability to work in a fast‑paced environment, multi‑task, prioritize, and complete duties to achieve operational objectives.
Maintains a positive, professional demeanor in all interactions.
Possesses a valid driver’s license and ability to operate a company or personal vehicle or electrical cart.
Available for a flexible schedule, including weekends, off‑hours, and emergencies.
Benefits
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.
Vacation and sick time are based on the employee's hire date.
Pay Range: $18.00 - $21.00 Hourly
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Referrals increase your chances of interviewing at Liberty Military Housing by 2x.
#J-18808-Ljbffr