Garden of the Gods Resort and Club
Wellness Coordinator
Garden of the Gods Resort and Club, Colorado Springs, Colorado, United States, 80509
Wellness Coordinator
at
Garden of the Gods Resort and Club
Summary Of Duties The Wellness Coordinator is a multi-functional front-line role responsible for coordinating and overseeing Stratafied Memberships. The role involves providing support and information about the full-spectrum health and wellness activities and services offered by Strata Med, and offering assistance, guidance, and support to our Stratafied Members. The Coordinator delivers professional, patient-centered services that promote and facilitate a holistic well-being among members, engaging continuously via phone, email, text, or in-person interactions to provide a world-class health and wellness experience.
Essential Functions
Manage all new leads, coordinate care for concierge and membership programs, touch points to members on a regular basis, track all financial treatments, track membership for renewal, and provide coaching.
Track all new hires monthly for groups and C3 insurance employer groups and engage with Strata Med.
Greet patients with proactive, anticipatory service, using signature phrasing and key touch points.
Maintain a warm, welcoming demeanor that quickly establishes a connection with Statafied Members.
Enhance the patient experience through proactive engagement related to practice inquiries, scheduling creativity, appointment management, and integrated wellness services.
Respond promptly and professionally to inquiries, conveying knowledgeable and clear information on services via phone, email, online chat, or text.
Communicate and coordinate effectively with internal departments and colleagues as needed.
Show attention to detail, quality focus, organization, time management, teamwork, and mission-driven mindset.
Follow company processes accurately and efficiently, adhering to policies, procedures, and culture.
Respond to and resolve problems and complaints; escalates to the appropriate member of the management team, as needed; keeps records of interactions, transactions, comments, and complaints.
Participate in team meetings and operational working groups to optimize engagement.
Assist clients in completing documents and contact them whenever an error is discovered or when it needs to be corrected.
Perform other duties as assigned.
Minimum Knowledge
Excellent written and oral communication skills with high diplomacy and teamwork.
Confident communicator and presenter with tact, empathy, and self-discipline.
Patient-centered customer service skills with excellent multitasking, problem-solving, organizational, and planning skills.
Ability to explain technical or complex information simply to customers.
Independent worker with judgment to resolve personnel and production issues during daily operations.
Effective presenter and responder to questions from managers, team members, members, patients, and the public.
Understanding of medical, spa, and wellness terminology including treatment modalities, equipment, and products.
High degree of confidentiality and discretion; awareness of protecting sensitive information.
People-oriented with adaptable problem-solving skills.
Multi-task, prioritize, and manage time effectively.
Proficient computer skills and ability to learn database and patient scheduling systems, including electronic health records and Microsoft Office, and a high level of data entry proficiency.
Proactive, resourceful in attending to unanticipated situations; quick learner, eager to develop and evolve procedures.
Shows initiative in job performance, anticipating needs before they arise.
Critical and creative thinker with knowledge of proper body mechanics to prevent injury.
Excellent communication skills; computer (technology) skills – including Excel, interpersonal skills, and record keeping.
Professional Requirements
High school or college degree or equivalent.
Minimum one (1) year professional experience in a health care delivery setting.
Customer service experience required, preferably in a high-volume healthcare, hospitality, or service-related industry.
Medical Assistant certification helpful.
Schedule & Compensation
Full-Time (40 Hours) non-exempt with ability to grow within role and organization.
Clinic and patient services Monday through Saturday; assigned schedule based on a 5-day work week, may include occasional weekend shift work.
Benefits Eligible (first of the month 60 days after hire).
Wages – commensurate with experience, professional demeanor, contribution impact abilities, and commitment.
Physical Requirements, Working Conditions & Environmental Factors
Most portions (50% – 100%) involve prolonged sitting or standing in an indoor office area with carpet or tile floors. Well-lit with good ventilation.
Significant portions (75% – 95%) involve potential ergonomic risk, such as regular repetitive tasks, forceful or prolonged hand exertions, occasional lifting, pulling, pushing, or carrying of heavy objects.
Physical demands: Sitting – X; Standing – X; Walking – X; Bending Over – X; Crawling – X; Reaching – X; Crouching – X; Kneeling – X; Balancing – X; Pushing / Pulling – X; Lifting / Carrying 10 lbs. or less – X; 11 to 25 lbs. – X; 26 to 50 lbs. – X; 51 to 70 lbs. – X; Manual Dexterity – X; Fine Motor Skills – X; Gross Motor Skills – X; Eye / Hand Coordination – X; Near Vision – X; Far Vision – X; Color Recognition – X; Hearing – X.
Environmental factors: Working Outside – X; Working Inside – X; Working Alone – X; Working Closely with Others – X; Excessive Cold / Heat – X; Excessive Humidity / Dampness – X; Noise / Vibrations – X; Working Above Ground – X; Working Below Ground – X; Working with Chemicals / Detergents / Cleaners – X; Working Around Fumes / Smoke / Gas – X; Walking on Uneven Surfaces – X; Operating Motorized Equipment or Vehicles – X; Around/Near Machinery/Motorized Equipment – X; Climbing on Scaffolds or Ladders – X; Continuous use with a Computer and Keyboard – X.
About Us Strata Med in Colorado Springs, Colorado, redefines patient care by integrating the personalized focus of concierge medicine with the holistic approach of integrative and functional medicine. Unlike traditional settings, our practice values extended interactions to understand and address individual health needs comprehensively. This blend of personalized and preventive care, backed by a team of skilled practitioners, promotes long-term health outcomes, shifting from merely treating symptoms to exploring underlying causes and optimizing overall wellness.
General Acknowledgement & Sign‑Off The team member is expected to adhere to all Company policies and to act as in adherence to such policies. The commitment to service excellence has permitted our company to be recognized for delivering extraordinary patient and member experiences. Success and growth depend on our ability to elevate Strata Med, part of the Garden of the Gods Resort and Club (GGRC) family, to the next level. The team’s strength derives from individual effort and dedication. The full use of your knowledge, experience, ability, and energy is important. I have read, understood, and had the opportunity to ask questions regarding this position description. By: ____________________________ (Printed Name) By: ____________________________ (Signature) Date: _________________________
Career Path
Wellness Coordinator Director
Position Goals
90% patient satisfaction
15% referral integration
100% encounter entry/completion
80% fill rate
80% visit goals
45% patient retention
Average patient wait time
90% next appointment scheduling
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Referrals increase your chances of interviewing at Garden of the Gods Resort and Club by 2x
#J-18808-Ljbffr
at
Garden of the Gods Resort and Club
Summary Of Duties The Wellness Coordinator is a multi-functional front-line role responsible for coordinating and overseeing Stratafied Memberships. The role involves providing support and information about the full-spectrum health and wellness activities and services offered by Strata Med, and offering assistance, guidance, and support to our Stratafied Members. The Coordinator delivers professional, patient-centered services that promote and facilitate a holistic well-being among members, engaging continuously via phone, email, text, or in-person interactions to provide a world-class health and wellness experience.
Essential Functions
Manage all new leads, coordinate care for concierge and membership programs, touch points to members on a regular basis, track all financial treatments, track membership for renewal, and provide coaching.
Track all new hires monthly for groups and C3 insurance employer groups and engage with Strata Med.
Greet patients with proactive, anticipatory service, using signature phrasing and key touch points.
Maintain a warm, welcoming demeanor that quickly establishes a connection with Statafied Members.
Enhance the patient experience through proactive engagement related to practice inquiries, scheduling creativity, appointment management, and integrated wellness services.
Respond promptly and professionally to inquiries, conveying knowledgeable and clear information on services via phone, email, online chat, or text.
Communicate and coordinate effectively with internal departments and colleagues as needed.
Show attention to detail, quality focus, organization, time management, teamwork, and mission-driven mindset.
Follow company processes accurately and efficiently, adhering to policies, procedures, and culture.
Respond to and resolve problems and complaints; escalates to the appropriate member of the management team, as needed; keeps records of interactions, transactions, comments, and complaints.
Participate in team meetings and operational working groups to optimize engagement.
Assist clients in completing documents and contact them whenever an error is discovered or when it needs to be corrected.
Perform other duties as assigned.
Minimum Knowledge
Excellent written and oral communication skills with high diplomacy and teamwork.
Confident communicator and presenter with tact, empathy, and self-discipline.
Patient-centered customer service skills with excellent multitasking, problem-solving, organizational, and planning skills.
Ability to explain technical or complex information simply to customers.
Independent worker with judgment to resolve personnel and production issues during daily operations.
Effective presenter and responder to questions from managers, team members, members, patients, and the public.
Understanding of medical, spa, and wellness terminology including treatment modalities, equipment, and products.
High degree of confidentiality and discretion; awareness of protecting sensitive information.
People-oriented with adaptable problem-solving skills.
Multi-task, prioritize, and manage time effectively.
Proficient computer skills and ability to learn database and patient scheduling systems, including electronic health records and Microsoft Office, and a high level of data entry proficiency.
Proactive, resourceful in attending to unanticipated situations; quick learner, eager to develop and evolve procedures.
Shows initiative in job performance, anticipating needs before they arise.
Critical and creative thinker with knowledge of proper body mechanics to prevent injury.
Excellent communication skills; computer (technology) skills – including Excel, interpersonal skills, and record keeping.
Professional Requirements
High school or college degree or equivalent.
Minimum one (1) year professional experience in a health care delivery setting.
Customer service experience required, preferably in a high-volume healthcare, hospitality, or service-related industry.
Medical Assistant certification helpful.
Schedule & Compensation
Full-Time (40 Hours) non-exempt with ability to grow within role and organization.
Clinic and patient services Monday through Saturday; assigned schedule based on a 5-day work week, may include occasional weekend shift work.
Benefits Eligible (first of the month 60 days after hire).
Wages – commensurate with experience, professional demeanor, contribution impact abilities, and commitment.
Physical Requirements, Working Conditions & Environmental Factors
Most portions (50% – 100%) involve prolonged sitting or standing in an indoor office area with carpet or tile floors. Well-lit with good ventilation.
Significant portions (75% – 95%) involve potential ergonomic risk, such as regular repetitive tasks, forceful or prolonged hand exertions, occasional lifting, pulling, pushing, or carrying of heavy objects.
Physical demands: Sitting – X; Standing – X; Walking – X; Bending Over – X; Crawling – X; Reaching – X; Crouching – X; Kneeling – X; Balancing – X; Pushing / Pulling – X; Lifting / Carrying 10 lbs. or less – X; 11 to 25 lbs. – X; 26 to 50 lbs. – X; 51 to 70 lbs. – X; Manual Dexterity – X; Fine Motor Skills – X; Gross Motor Skills – X; Eye / Hand Coordination – X; Near Vision – X; Far Vision – X; Color Recognition – X; Hearing – X.
Environmental factors: Working Outside – X; Working Inside – X; Working Alone – X; Working Closely with Others – X; Excessive Cold / Heat – X; Excessive Humidity / Dampness – X; Noise / Vibrations – X; Working Above Ground – X; Working Below Ground – X; Working with Chemicals / Detergents / Cleaners – X; Working Around Fumes / Smoke / Gas – X; Walking on Uneven Surfaces – X; Operating Motorized Equipment or Vehicles – X; Around/Near Machinery/Motorized Equipment – X; Climbing on Scaffolds or Ladders – X; Continuous use with a Computer and Keyboard – X.
About Us Strata Med in Colorado Springs, Colorado, redefines patient care by integrating the personalized focus of concierge medicine with the holistic approach of integrative and functional medicine. Unlike traditional settings, our practice values extended interactions to understand and address individual health needs comprehensively. This blend of personalized and preventive care, backed by a team of skilled practitioners, promotes long-term health outcomes, shifting from merely treating symptoms to exploring underlying causes and optimizing overall wellness.
General Acknowledgement & Sign‑Off The team member is expected to adhere to all Company policies and to act as in adherence to such policies. The commitment to service excellence has permitted our company to be recognized for delivering extraordinary patient and member experiences. Success and growth depend on our ability to elevate Strata Med, part of the Garden of the Gods Resort and Club (GGRC) family, to the next level. The team’s strength derives from individual effort and dedication. The full use of your knowledge, experience, ability, and energy is important. I have read, understood, and had the opportunity to ask questions regarding this position description. By: ____________________________ (Printed Name) By: ____________________________ (Signature) Date: _________________________
Career Path
Wellness Coordinator Director
Position Goals
90% patient satisfaction
15% referral integration
100% encounter entry/completion
80% fill rate
80% visit goals
45% patient retention
Average patient wait time
90% next appointment scheduling
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Referrals increase your chances of interviewing at Garden of the Gods Resort and Club by 2x
#J-18808-Ljbffr