Peter C. Merani PC Attorneys at Law
Call Center Specialist - Debt Collection
Peter C. Merani PC Attorneys at Law, New York, New York, us, 10261
Call Center Specialist – Debt Collections (On-Site)
Merani Law is seeking an
On‑Site Call Center Specialist
to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes.
Key Responsibilities
Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances.
Discuss payment options, set up payment plans, and process payments accurately.
Update customer account records and document all interactions.
Use
TCN call center software
to manage daily call activity.
Provide excellent customer service while following collection procedures and firm policies.
Requirements
Law firm experience highly preferred.
Experience with call center software ( TCN preferred ).
Spanish fluency (spoken & written) preferred.
Reliable attendance, strong attention to detail, and professional communication skills.
Must pass all required background and reference checks.
Seniority level
Associate
Employment type
Full‑time
Job function
Customer Service, Administrative, and Accounting/Auditing
Industries
Law Practice, Telephone Call Centers, and Legal Services
#J-18808-Ljbffr
On‑Site Call Center Specialist
to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes.
Key Responsibilities
Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances.
Discuss payment options, set up payment plans, and process payments accurately.
Update customer account records and document all interactions.
Use
TCN call center software
to manage daily call activity.
Provide excellent customer service while following collection procedures and firm policies.
Requirements
Law firm experience highly preferred.
Experience with call center software ( TCN preferred ).
Spanish fluency (spoken & written) preferred.
Reliable attendance, strong attention to detail, and professional communication skills.
Must pass all required background and reference checks.
Seniority level
Associate
Employment type
Full‑time
Job function
Customer Service, Administrative, and Accounting/Auditing
Industries
Law Practice, Telephone Call Centers, and Legal Services
#J-18808-Ljbffr