Director, Solutions Architect

* **Connector and data governance for AI/search platforms** (e.g., Glean, MS Power Platform) in partnership with Security Architecture, IAM, IRM, and data owners—defining evaluation criteria, risk posture, and enable/disable decisions for connectors and data sources.* **Unified desktop/experience and contact center architecture** (e.g., ServiceNow vs. Genesys) decision documents and milestone plans that support product and platform timelines.* **PC Services and endpoint architecture stewardship** ensuring current‑state/target‑state, standards, and systems documentation are produced and maintained.* **Microsoft platform governance**: including Azure, M365, Power Platform, Copilot/Copilot Studio, endpoint management, enterprise integrations, governance and cost controls.* **No‑code/low‑code agentic guidance** (e.g., M365 Copilot, Copilot Studio, Glean) and contribution to guardrails for agent building, monitoring, and security.* **Architecture reviews and decision governance** (ARB): raise and resolve risks, drive building codes/guardrails, harvest reusable patterns, and ensure alignment with standards.* **People leadership and talent development** for an architecture team, including coaching, performance, hiring, and workforce planning to match demand and priority programs.* Key outcomes (12–18 months) deliver **18–24-month roadmaps** for prioritized areas (e.g., contact center tech, unified experience, endpoint services) with decision records and dependency maps tied to platform timelines.* Establish **connector/data governance** and measurably reduced risk for AI/search platforms; published allow/deny determinations and operating procedures for new connectors/data sources.* Produce **authoritative current‑state/target‑state documentation** and a living architecture knowledge base for PC Services/endpoint capabilities and supporting platforms.* Define and roll out **agentic (no‑code/low‑code) guidance** and adoption patterns for high‑value scenarios with security, observability, and human accountability guardrails.Build and manage **decision documents** and **Architecture Standards** for key choices (e.g., buy vs. build, platform selections, experience consolidation) with options and clear recommendations.* **Education**: Undergraduate studies in Computer Science, MIS, or related field preferred.* **Experience**: 10+ years in technology with demonstrated strength across multiple architecture domains and technologies; 5+ years leading planning/roadmaps; 4+ years people leadership preferred; web and cloud experience required.* Executive‑level communication, facilitation, and influence; strong presence with ability to negotiate priorities and drive decisions.* Enterprise/solution architecture, reference design creation, and governance through ARB and standards processes.* **Microsoft platform**: Azure; M365 (Entra ID, Teams, SharePoint, Exchange, Graph); Power Platform; Copilot/Copilot Studio; identity and security (RBAC, Conditional Access, PIM, Purview, Defender); endpoint management (Windows 11, Intune/Autopilot); enterprise integrations; governance and cost controls.* Platform and data governance for **AI/search connectors**; collaboration with Security Architecture, IAM, IRM, and data owners.* Contact center and **unified desktop/experience** evaluation experience (e.g., ServiceNow, Genesys) with decision frameworks and runway planning.* **Endpoint and PC Services** architecture familiarity; ability to drive creation of authoritative diagrams and documentation with operations teams.* **No‑code/low‑code agentic** patterns (M365 Copilot, Copilot Studio, Glean) and associated guardrails for monitoring, security, and accountability.* **Values**: Regularly demonstrates Nationwide’s values and profession standards; insurance/financial services experience a plus.We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can *feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're , too, and let us know – #J-18808-Ljbffr