CDW
IT Support Specialist (Full-Time, Onsite 4 Days / Remote 1 Day)
Location:
Plano, TX Schedule:
4 days onsite, 1 remote Employment Type:
Direct Hire - Client disclosed during screening Compensation:
$70,000 annually + full benefits
About the Role Were looking for an IT Support Specialist who enjoys
hands-on problem solving
and thrives in a fast-moving, field-oriented environment. This is a highly visible role supporting active job sites, field crews, office staff, and a variety of technology across the organization. If you prefer real troubleshooting over queue-based ticket grinding, this is the kind of place where youll make an immediate impact. Youll own issues from start to finish, work closely with teams on the ground, and keep the technical environment healthy, reliable, and efficient.
What Youll Do Take full ownership of support issues from identification through resolution Deliver excellent customer service with clear and confident communication Install and configure computer hardware, software, systems, networks, printers, and related equipment Diagnose and resolve technical issues across desktops, laptops, mobile devices, and network-connected systems Perform routine maintenance and support scheduled upgrade cycles Set up accounts, access permissions, and user configurations Troubleshoot hardware, software, and basic networking problems Repair equipment and replace components as needed Maintain accurate inventory records for IT assets, equipment, and supplies Coordinate with internal teams on escalations and complex issues Ensure proper documentation and closure of all support activities Assist with any additional IT-related tasks as assigned Minimal after-hours work may occasionally be required
What You Bring Strong troubleshooting and diagnostic skills Experience supporting users in fast-paced, hands-on environments Ability to communicate directly and professionally with diverse teams, including field crews and site personnel Comfort working around active job sites and adapting to shifting priorities Proven ability to work independently and take initiative Familiarity with hardware repair, imaging, account setup, and common support tools Ability to lift up to 50 lbs when working with equipment
Why This Role Stands Out Direct influence and ownershipyour work directly keeps the operation running No massive call center queue or micromanagement A tight-knit environment where practical problem solving is valued A stable schedule with a balanced onsite/remote setup Competitive pay for the level of autonomy and impact
How to Apply If youre someone who enjoys variety, independence, and supporting teams that rely on technology to keep work moving, wed love to hear from you. Apply to this posting with your resume.
Plano, TX Schedule:
4 days onsite, 1 remote Employment Type:
Direct Hire - Client disclosed during screening Compensation:
$70,000 annually + full benefits
About the Role Were looking for an IT Support Specialist who enjoys
hands-on problem solving
and thrives in a fast-moving, field-oriented environment. This is a highly visible role supporting active job sites, field crews, office staff, and a variety of technology across the organization. If you prefer real troubleshooting over queue-based ticket grinding, this is the kind of place where youll make an immediate impact. Youll own issues from start to finish, work closely with teams on the ground, and keep the technical environment healthy, reliable, and efficient.
What Youll Do Take full ownership of support issues from identification through resolution Deliver excellent customer service with clear and confident communication Install and configure computer hardware, software, systems, networks, printers, and related equipment Diagnose and resolve technical issues across desktops, laptops, mobile devices, and network-connected systems Perform routine maintenance and support scheduled upgrade cycles Set up accounts, access permissions, and user configurations Troubleshoot hardware, software, and basic networking problems Repair equipment and replace components as needed Maintain accurate inventory records for IT assets, equipment, and supplies Coordinate with internal teams on escalations and complex issues Ensure proper documentation and closure of all support activities Assist with any additional IT-related tasks as assigned Minimal after-hours work may occasionally be required
What You Bring Strong troubleshooting and diagnostic skills Experience supporting users in fast-paced, hands-on environments Ability to communicate directly and professionally with diverse teams, including field crews and site personnel Comfort working around active job sites and adapting to shifting priorities Proven ability to work independently and take initiative Familiarity with hardware repair, imaging, account setup, and common support tools Ability to lift up to 50 lbs when working with equipment
Why This Role Stands Out Direct influence and ownershipyour work directly keeps the operation running No massive call center queue or micromanagement A tight-knit environment where practical problem solving is valued A stable schedule with a balanced onsite/remote setup Competitive pay for the level of autonomy and impact
How to Apply If youre someone who enjoys variety, independence, and supporting teams that rely on technology to keep work moving, wed love to hear from you. Apply to this posting with your resume.