Bowman Williams
Senior System Administrator (MSP) (Denton)
Bowman Williams, Denton, Texas, United States, 76205
Founded in 1997, we are a family owned and operated cyber security focused Managed Service Provider. As we continue to expand, we are investing in our people and processes to maintain a high bar for service and a strong team environment. We invest heavily in our engineers, including certification support as a Microsoft Cloud Partner.
We are hiring a
Senior System Administrator
with MSP experience to step in as an escalation focused engineer and help strengthen support as we grow. This role is about 80% escalations and 20% projects, ideal for someone who enjoys deep troubleshooting, ownership, and clear client communication.
What You Will Do Own Tier 2.5/3 escalations across Windows, Microsoft 365, servers, and networking Troubleshoot complex issues, drive root cause fixes, and reduce repeat tickets Support Windows Server environments including AD, GPO, DNS, and DHCP Support Microsoft 365 issues including Exchange Online, Teams, OneDrive, and SharePoint Troubleshoot connectivity and security issues including VPN, firewall, and VLAN concepts Assist with project work such as migrations, upgrades, refreshes, and security improvements Document work clearly and communicate updates in a calm client ready way
What You Bring MSP experience supporting multiple client environments Strong escalation troubleshooting skills and an ownership mindset Windows Server fundamentals including AD and Group Policy Microsoft 365 troubleshooting experience Networking fundamentals including DNS, DHCP, VLANs, VPNs, and firewall concepts Strong documentation and client communication skills Interest in cybersecurity and willingness to keep learning
Pay and Benefits $100k to $110k Medical Dental Vision Life insurance
We are hiring a
Senior System Administrator
with MSP experience to step in as an escalation focused engineer and help strengthen support as we grow. This role is about 80% escalations and 20% projects, ideal for someone who enjoys deep troubleshooting, ownership, and clear client communication.
What You Will Do Own Tier 2.5/3 escalations across Windows, Microsoft 365, servers, and networking Troubleshoot complex issues, drive root cause fixes, and reduce repeat tickets Support Windows Server environments including AD, GPO, DNS, and DHCP Support Microsoft 365 issues including Exchange Online, Teams, OneDrive, and SharePoint Troubleshoot connectivity and security issues including VPN, firewall, and VLAN concepts Assist with project work such as migrations, upgrades, refreshes, and security improvements Document work clearly and communicate updates in a calm client ready way
What You Bring MSP experience supporting multiple client environments Strong escalation troubleshooting skills and an ownership mindset Windows Server fundamentals including AD and Group Policy Microsoft 365 troubleshooting experience Networking fundamentals including DNS, DHCP, VLANs, VPNs, and firewall concepts Strong documentation and client communication skills Interest in cybersecurity and willingness to keep learning
Pay and Benefits $100k to $110k Medical Dental Vision Life insurance