Bowman Williams
System Engineer (Managed Service Provider) (Costa Mesa)
Bowman Williams, Costa Mesa, California, United States, 92626
We are a long established Southern California Managed Service Provider supporting SMB clients across Los Angeles and Orange County with proactive IT, cybersecurity, cloud solutions, and hands on guidance. Our team is known for strong client relationships and clear communication, and we take a steady, service first approach to solving problems the right way.
We are hiring a Tier 3 Systems Engineer to be the L3 escalation point and technical backstop for complex issues across diverse client environments. This role requires previous MSP experience and is ideal for someone who enjoys deep troubleshooting, ownership, and helping reduce repeat issues by getting to root cause. Expect about 75 percent escalations and 25 percent project work tied to recurring client needs.
What You Will Do Own Tier 3 escalations across servers, networking, virtualization, and Microsoft 365 Troubleshoot deeply and drive root cause fixes Handle SonicWall, VLAN, NAT, and site to site VPN work Support Windows Server AD, GPO, DNS, DHCP Support VMware ESXi vSphere and Hyper V Lead Microsoft 365 escalations and hardening Document clearly and communicate client ready updates
What You Bring 5 plus years MSP experience supporting multiple client environments Strong troubleshooting and escalation ownership SonicWall plus strong VLAN and VPN skills Windows Server 2012 to 2022 VMware and or Hyper V Microsoft 365 plus Intune fundamentals Azure and Entra ID security configuration ConnectWise Command and ConnectWise Manage preferred
Location, Pay, and Benefits $95,000 to $105,000 DOE Hybrid after onboarding Medical, dental, vision 401k with 3% company match PTO and sick time plus paid holidays Mileage reimbursement
We are hiring a Tier 3 Systems Engineer to be the L3 escalation point and technical backstop for complex issues across diverse client environments. This role requires previous MSP experience and is ideal for someone who enjoys deep troubleshooting, ownership, and helping reduce repeat issues by getting to root cause. Expect about 75 percent escalations and 25 percent project work tied to recurring client needs.
What You Will Do Own Tier 3 escalations across servers, networking, virtualization, and Microsoft 365 Troubleshoot deeply and drive root cause fixes Handle SonicWall, VLAN, NAT, and site to site VPN work Support Windows Server AD, GPO, DNS, DHCP Support VMware ESXi vSphere and Hyper V Lead Microsoft 365 escalations and hardening Document clearly and communicate client ready updates
What You Bring 5 plus years MSP experience supporting multiple client environments Strong troubleshooting and escalation ownership SonicWall plus strong VLAN and VPN skills Windows Server 2012 to 2022 VMware and or Hyper V Microsoft 365 plus Intune fundamentals Azure and Entra ID security configuration ConnectWise Command and ConnectWise Manage preferred
Location, Pay, and Benefits $95,000 to $105,000 DOE Hybrid after onboarding Medical, dental, vision 401k with 3% company match PTO and sick time plus paid holidays Mileage reimbursement