Bowman Williams
Senior Systems Administrator / Tier 3 Support Engineer (Columbia)
Bowman Williams, Columbia, Maryland, United States, 21046
Senior Systems Administrator / Tier 3 Support Engineer
Columbia, MD | Hybrid
$70K$90K + Full Benefits + Bonuses
This well-established Managed Services Provider has been a trusted IT partner to small and mid-sized businesses across the DMV for decades, with continued expansion into new markets. The culture is rooted in trust, collaboration, transparency, and doing the right thingalways. Its a family-owned, people-first environment where your ideas are encouraged, your growth is supported, and your work is genuinely valued.
They are seeking a
Senior Systems Administrator / Tier 3 Support Engineer
to join their Columbia-based team. This is a fast-paced, technically rich role ideal for someone who enjoys solving complex problems across Microsoft 365, Azure, Intune, and networking. Youll begin in a senior service desk capacity handling escalated tickets (roughly 10 per day), with a clear growth path into the
Escalation Team
and ultimately the
Project Team .
Responsibilities: Troubleshoot complex issues across
Microsoft 365, Azure, Entra ID, and Intune Support Exchange Online, SharePoint, Teams, and Teams Voice (bonus) Diagnose Intune compliance, device management, and policy issues Work with
SonicWall firewalls , switches, routers, and wireless controllers Troubleshoot
DNS, subnetting, NAT, SMTP, RDP, and SSL traffic Support business applications (experience with AutoCAD or engineering/design tools is a big plus) Configure and deploy PCs, laptops, mobile devices, and peripherals Identify root causes and recurring trends, proactively improving processes
Requirements: 35+ years of MSP experience
(or similar high-volume technical environment) Strong expertise in
Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams Solid networking fundamentals (Network+ preferred) Experience supporting professional services, construction, engineering, or design environments is a plus Strong troubleshooting mindsetnot just quick fixes Clear communicator who works well with both clients and leadership
Work Schedule Based in
Columbia, MD Onsite during ramp-up , then
hybrid (23 days in office weekly) Occasional onsite client visits as needed
Compensation & Benefits $70,000$90,000 salary Certification reimbursement + paid training Bi-annual performance bonuses 100% company-paid health, dental, and vision Generous PTO 401(k) with company match
Why This Role Stands Out Clear promotion path into escalations and projects Strong technical exposure across cloud, security, and networking Family-style culture with real transparency Leadership that listens and invests in your development
This well-established Managed Services Provider has been a trusted IT partner to small and mid-sized businesses across the DMV for decades, with continued expansion into new markets. The culture is rooted in trust, collaboration, transparency, and doing the right thingalways. Its a family-owned, people-first environment where your ideas are encouraged, your growth is supported, and your work is genuinely valued.
They are seeking a
Senior Systems Administrator / Tier 3 Support Engineer
to join their Columbia-based team. This is a fast-paced, technically rich role ideal for someone who enjoys solving complex problems across Microsoft 365, Azure, Intune, and networking. Youll begin in a senior service desk capacity handling escalated tickets (roughly 10 per day), with a clear growth path into the
Escalation Team
and ultimately the
Project Team .
Responsibilities: Troubleshoot complex issues across
Microsoft 365, Azure, Entra ID, and Intune Support Exchange Online, SharePoint, Teams, and Teams Voice (bonus) Diagnose Intune compliance, device management, and policy issues Work with
SonicWall firewalls , switches, routers, and wireless controllers Troubleshoot
DNS, subnetting, NAT, SMTP, RDP, and SSL traffic Support business applications (experience with AutoCAD or engineering/design tools is a big plus) Configure and deploy PCs, laptops, mobile devices, and peripherals Identify root causes and recurring trends, proactively improving processes
Requirements: 35+ years of MSP experience
(or similar high-volume technical environment) Strong expertise in
Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams Solid networking fundamentals (Network+ preferred) Experience supporting professional services, construction, engineering, or design environments is a plus Strong troubleshooting mindsetnot just quick fixes Clear communicator who works well with both clients and leadership
Work Schedule Based in
Columbia, MD Onsite during ramp-up , then
hybrid (23 days in office weekly) Occasional onsite client visits as needed
Compensation & Benefits $70,000$90,000 salary Certification reimbursement + paid training Bi-annual performance bonuses 100% company-paid health, dental, and vision Generous PTO 401(k) with company match
Why This Role Stands Out Clear promotion path into escalations and projects Strong technical exposure across cloud, security, and networking Family-style culture with real transparency Leadership that listens and invests in your development