Insight Global
Required Skills & Experience
5+ years in help desk or desk-side support
2+ years in a lead or supervisory help desk role
Experience with
Azure AD
and
Active Directory Strong troubleshooting skills for Apple devices (MacBooks, iMacs, iPhones, iPads) in a corporate environment Familiarity with
Intune
and
Jamf
device management tools Knowledge of user authentication systems (MFA, SSO, etc.)
Nice to Have Military experience Additional certifications: Microsoft, ITIL, Network+, Security+
Job Overview Insight Global is hiring a
Lead Help Desk Technician
for a major data center client in Reno, NV. Youll provide on-site support for internal users, manage hardware/software installations, and troubleshoot issues. Responsibilities include administering and supporting computers, printers, servers, and related equipment, Ensuring timely issue resolution and minimizing service interruptions, leading help desk operations and monitoring service quality. Ideal candidates have strong technical skills, leadership experience, and excellent communication abilities.
Azure AD
and
Active Directory Strong troubleshooting skills for Apple devices (MacBooks, iMacs, iPhones, iPads) in a corporate environment Familiarity with
Intune
and
Jamf
device management tools Knowledge of user authentication systems (MFA, SSO, etc.)
Nice to Have Military experience Additional certifications: Microsoft, ITIL, Network+, Security+
Job Overview Insight Global is hiring a
Lead Help Desk Technician
for a major data center client in Reno, NV. Youll provide on-site support for internal users, manage hardware/software installations, and troubleshoot issues. Responsibilities include administering and supporting computers, printers, servers, and related equipment, Ensuring timely issue resolution and minimizing service interruptions, leading help desk operations and monitoring service quality. Ideal candidates have strong technical skills, leadership experience, and excellent communication abilities.