Insight Global
Title: Lead Help Desk Technician
Location: On-Site (Sparks, Nevada)
Duration: PERM
Pay: $70,000/yr - $75,000/yr
Exact compensation may vary based on several factors, including skills, experience, and education.
Schedule:
Onsite MondayFriday, 8 AM4 PM or 9 AM5 PM (flexible)
On-Call:
Every 13 weeks, MondayMonday, 5 PM7 AM Paid $35/hr for any calls resolved during on-call hours Passive pay of $12.50/hr when on-call but not called
Required Skills & Experience 5+ years in help desk or desk-side support 2+ years in a lead or supervisory help desk role Active or expired
CompTIA A+ Certification Experience with
Azure AD
and
Active Directory Strong troubleshooting skills for Apple devices (MacBooks, iMacs, iPhones, iPads) in a corporate environment Familiarity with
Intune
and
Jamf
device management tools Knowledge of user authentication systems (MFA, SSO, etc.)
Nice to Have Military experience Additional certifications: Microsoft, ITIL, Network+, Security+
Job Overview Insight Global is hiring a
Lead Help Desk Technician
for a major data center client in Reno, NV. Youll provide on-site support for internal users, manage hardware/software installations, and troubleshoot issues. Responsibilities include administering and supporting computers, printers, servers, and related equipment, Ensuring timely issue resolution and minimizing service interruptions, leading help desk operations and monitoring service quality. Ideal candidates have strong technical skills, leadership experience, and excellent communication abilities.
Schedule:
Onsite MondayFriday, 8 AM4 PM or 9 AM5 PM (flexible)
On-Call:
Every 13 weeks, MondayMonday, 5 PM7 AM Paid $35/hr for any calls resolved during on-call hours Passive pay of $12.50/hr when on-call but not called
Required Skills & Experience 5+ years in help desk or desk-side support 2+ years in a lead or supervisory help desk role Active or expired
CompTIA A+ Certification Experience with
Azure AD
and
Active Directory Strong troubleshooting skills for Apple devices (MacBooks, iMacs, iPhones, iPads) in a corporate environment Familiarity with
Intune
and
Jamf
device management tools Knowledge of user authentication systems (MFA, SSO, etc.)
Nice to Have Military experience Additional certifications: Microsoft, ITIL, Network+, Security+
Job Overview Insight Global is hiring a
Lead Help Desk Technician
for a major data center client in Reno, NV. Youll provide on-site support for internal users, manage hardware/software installations, and troubleshoot issues. Responsibilities include administering and supporting computers, printers, servers, and related equipment, Ensuring timely issue resolution and minimizing service interruptions, leading help desk operations and monitoring service quality. Ideal candidates have strong technical skills, leadership experience, and excellent communication abilities.