The Judge Group
Amazon Connect Architect - Advanced (Plano)
The Judge Group, Plano, Texas, United States, 75086
About the Role
We are seeking a highly skilled
Contact Center Architect
to lead the onboarding and implementation of
Amazon Connect
for enterprise-level operations. This is a senior-level role requiring deep expertise in cloud-based contact center solutions and infrastructure architecture.
Key Responsibilities Design and implement
Amazon Connect
solutions for enterprise contact center environments. Develop and maintain
Infrastructure as Code (IaC)
for scalable deployments. Collaborate with cross-functional teams to integrate contact center technologies with existing systems. Provide architectural guidance and best practices for VoIP and cloud telephony solutions.
Must-Have Skills Amazon Connect
(expert-level experience) Python
scripting for automation Infrastructure as Code (IaC)
Nice-to-Have Skills ServiceNow
integration Terraform
for IaC Contact Center technologies and VoIP experience
Contact Center Architect
to lead the onboarding and implementation of
Amazon Connect
for enterprise-level operations. This is a senior-level role requiring deep expertise in cloud-based contact center solutions and infrastructure architecture.
Key Responsibilities Design and implement
Amazon Connect
solutions for enterprise contact center environments. Develop and maintain
Infrastructure as Code (IaC)
for scalable deployments. Collaborate with cross-functional teams to integrate contact center technologies with existing systems. Provide architectural guidance and best practices for VoIP and cloud telephony solutions.
Must-Have Skills Amazon Connect
(expert-level experience) Python
scripting for automation Infrastructure as Code (IaC)
Nice-to-Have Skills ServiceNow
integration Terraform
for IaC Contact Center technologies and VoIP experience