The Judge Group is hiring: Amazon Connect Architect - Advanced (Plano) in Plano

About the Role

We are seeking a highly skilled Contact Center Architect to lead the onboarding and implementation of Amazon Connect for enterprise-level operations. This is a senior-level role requiring deep expertise in cloud-based contact center solutions and infrastructure architecture.

Key Responsibilities

• Design and implement Amazon Connect solutions for enterprise contact center environments.
• Develop and maintain Infrastructure as Code (IaC) for scalable deployments.
• Collaborate with cross-functional teams to integrate contact center technologies with existing systems.
• Provide architectural guidance and best practices for VoIP and cloud telephony solutions.

Must-Have Skills

• Amazon Connect (expert-level experience)
• Python scripting for automation
• Infrastructure as Code (IaC)

Nice-to-Have Skills

• ServiceNow integration
• Terraform for IaC
• Contact Center technologies and VoIP experience