Robert Half
Manager, Enterprise Applications (Plymouth)
Robert Half, Minneapolis, Minnesota, United States, 55447
Enterprise Applications Manager
Position Overview
The Enterprise Applications Manager is responsible for leading and optimizing the organizations portfolio of enterprise business systems in a manufacturing environment, including Infor LN Cloud ERP, Salesforce, PLM systems, MES/shop-floor integrations, and reporting platforms. This role ensures that manufacturing, supply chain, engineering, finance, and commercial functions have reliable, scalable, and well-supported applications. The position includes managing offshore vendors, overseeing development and enhancements, ensuring SOX compliance, and driving digital transformation across operations.
Key Responsibilities 1. Strategy & Planning Develop the long-term strategy and roadmap for enterprise applications supporting manufacturing, supply chain, engineering, and commercial operations. Identify opportunities for automation, process standardization, and technology modernization in production workflows. Partner with operations, quality, and engineering leadership to anticipate system needs and scale capabilities.
2. ERP, CRM, PLM & Manufacturing Systems Management Lead the administration, enhancement, and optimization of Infor LN Cloud ERP to support manufacturing processes such as: Production planning & scheduling Work orders BOMs & routings Inventory & warehouse management Procurement & supplier management Costing and finance integration Manage system integrations with Salesforce, PLM systems, MES, Quality systems, and other manufacturing technologies. Ensure reliable performance of shop-floor connected applications and scanners, terminals, or production interfaces. Maintain master data accuracy across engineering, supply chain, and production.
3. Development, Deployment & Enhancements Lead the full SDLC for new functionality, integrations, system upgrades, and releases. Manage onshore/offshore teams to deliver high-quality development and enhancements. Own testing, UAT coordination, release cycles, and production deployments in a controlled manufacturing environment. Ensure system stability to minimize downtime and prevent impact to production lines.
4. Offshore Vendor Management Manage offshore partners responsible for ticket resolution, instance management, development, and support. Set and monitor SLAs, ensuring timely response for production-critical issues. Allocate tasks and ensure alignment with business priorities across operational departments.
5. Maintenance, Support & Operations Oversee L1L3 support for enterprise applications and manufacturing systems. Lead root-cause analysis and implement long-term corrective actions to improve system uptime. Maintain documentation, process maps, and training materials for ERP and related systems. Ensure quick resolution of issues affecting production throughput, order fulfillment, or engineering workflows.
6. Change Control, Compliance & SOX Manage change control processes to ensure safe, traceable, and compliant modifications across applications. Ensure SOX compliance for system access, segregation of duties, and financial systems. Support internal and external audits and maintain evidence for ITGC controls.
7. Reporting & Analytics Oversee reporting platforms that support manufacturing metrics such as OEE, production throughput, inventory accuracy, and order performance. Partner with business teams to define KPIs and develop operational dashboards. Ensure data reliability for decision-making across operations, supply chain, engineering, and finance.
8. Leadership & Cross-Functional Collaboration Provide leadership, coaching, and technical guidance to internal teams and offshore resources. Serve as the liaison between IT and manufacturing, engineering, supply chain, quality, finance, and sales teams. Support budgeting, forecasting, vendor negotiations, and risk management activities. Champion continuous improvement and digital transformation initiatives in a modern manufacturing environment.
Qualifications Bachelors degree in Information Technology, Engineering, Computer Science, or related field. 710+ years of experience managing enterprise applications in a manufacturing environment. Strong experience with ERP (Infor ideally), ERP manufacturing modules, Salesforce, PLM, and integrations. Knowledge of manufacturing processes (production, engineering change control, inventory, costing, quality, supply chain). Experience managing offshore vendors and development teams. Strong understanding of SOX, ITGC, and change control requirements. Excellent communication, leadership, and problem-solving skills.
Key Responsibilities 1. Strategy & Planning Develop the long-term strategy and roadmap for enterprise applications supporting manufacturing, supply chain, engineering, and commercial operations. Identify opportunities for automation, process standardization, and technology modernization in production workflows. Partner with operations, quality, and engineering leadership to anticipate system needs and scale capabilities.
2. ERP, CRM, PLM & Manufacturing Systems Management Lead the administration, enhancement, and optimization of Infor LN Cloud ERP to support manufacturing processes such as: Production planning & scheduling Work orders BOMs & routings Inventory & warehouse management Procurement & supplier management Costing and finance integration Manage system integrations with Salesforce, PLM systems, MES, Quality systems, and other manufacturing technologies. Ensure reliable performance of shop-floor connected applications and scanners, terminals, or production interfaces. Maintain master data accuracy across engineering, supply chain, and production.
3. Development, Deployment & Enhancements Lead the full SDLC for new functionality, integrations, system upgrades, and releases. Manage onshore/offshore teams to deliver high-quality development and enhancements. Own testing, UAT coordination, release cycles, and production deployments in a controlled manufacturing environment. Ensure system stability to minimize downtime and prevent impact to production lines.
4. Offshore Vendor Management Manage offshore partners responsible for ticket resolution, instance management, development, and support. Set and monitor SLAs, ensuring timely response for production-critical issues. Allocate tasks and ensure alignment with business priorities across operational departments.
5. Maintenance, Support & Operations Oversee L1L3 support for enterprise applications and manufacturing systems. Lead root-cause analysis and implement long-term corrective actions to improve system uptime. Maintain documentation, process maps, and training materials for ERP and related systems. Ensure quick resolution of issues affecting production throughput, order fulfillment, or engineering workflows.
6. Change Control, Compliance & SOX Manage change control processes to ensure safe, traceable, and compliant modifications across applications. Ensure SOX compliance for system access, segregation of duties, and financial systems. Support internal and external audits and maintain evidence for ITGC controls.
7. Reporting & Analytics Oversee reporting platforms that support manufacturing metrics such as OEE, production throughput, inventory accuracy, and order performance. Partner with business teams to define KPIs and develop operational dashboards. Ensure data reliability for decision-making across operations, supply chain, engineering, and finance.
8. Leadership & Cross-Functional Collaboration Provide leadership, coaching, and technical guidance to internal teams and offshore resources. Serve as the liaison between IT and manufacturing, engineering, supply chain, quality, finance, and sales teams. Support budgeting, forecasting, vendor negotiations, and risk management activities. Champion continuous improvement and digital transformation initiatives in a modern manufacturing environment.
Qualifications Bachelors degree in Information Technology, Engineering, Computer Science, or related field. 710+ years of experience managing enterprise applications in a manufacturing environment. Strong experience with ERP (Infor ideally), ERP manufacturing modules, Salesforce, PLM, and integrations. Knowledge of manufacturing processes (production, engineering change control, inventory, costing, quality, supply chain). Experience managing offshore vendors and development teams. Strong understanding of SOX, ITGC, and change control requirements. Excellent communication, leadership, and problem-solving skills.