JDA Software
Senior Observability Engineer - Elasticsearch, APM, Azure, Service now
JDA Software, Scottsdale, Arizona, us, 85261
Senior Observability Engineer - Elasticsearch, APM, Azure, Service now page is loaded## Senior Observability Engineer - Elasticsearch, APM, Azure, Service nowlocations:
Hyderabad:
Bangaloretime type:
Full timeposted on:
Posted Todayjob requisition id:
254284**Scope:*** Receives work assignments through the ticketing system or from Lead Administrators or management.* Provide Level 3/4 support for all observability capabilities across cloud, on-premises, and hybrid environments, with a primary focus on the Elastic Observability Platform.* Design, implement, and maintain end-to-end monitoring, logging, tracing, and alerting systems using the Elastic Stack (Elasticsearch, Kibana, Elastic Agents/Beats, Logstash, APM).* Collaborate with internal and external stakeholders to ensure reliable telemetry, high-quality alerting, and seamless integrations with infrastructure, networks, SaaS platforms, and cloud services.* Ensure security, scalability, performance, and availability of observability systems and enterprise monitoring pipelines.* Support monitoring maturity initiatives by improving instrumentation, reducing alert noise, and delivering actionable operational insights.* Develop and maintain synthetic monitoring, user-experience metrics, health checks, and alerting for key SaaS applications including Workday, Salesforce, and ServiceNow.* Support incident management by providing real-time dashboards, correlation insights, root-cause analysis data, and overall observability-driven improvements to MTTD and MTTR.* Provide documentation, observability standards, and runbooks while guiding internal teams on dashboards, alert tuning, and best-practice monitoring patterns.* Work closely with Cloud, Infrastructure, Network, Application, and Security teams to ensure cohesive telemetry coverage and continuous improvement of monitoring across the enterprise.* Required to provide on-call support during off-duty hours on weekdays, weekends, and holidays on a rotating basis.**Our Current Technical Environment:*** **Tools:**Elastic Stack (Elasticsearch, Kibana, APM, Logstash, Beats / Elastic Agents), ServiceNow, Azure Monitor, API integrations.* **Platforms:**Azure cloud services, VMware, Linux/Windows servers, enterprise networking, Kubernetes/Containers.* **SaaS:**Workday, Salesforce, ServiceNow, Jira, Confluence, Microsoft 365 (Teams, Exchange, SharePoint).* **Programming & Scripting:**PowerShell, Python, Bash, API integrations.* **Cloud Architecture:**Azure (ARM Templates, Terraform), container environments, hybrid cloud.* **Monitoring Concepts:**Logs, metrics, traces, synthetics, anomaly detection, machine-learning–based alerting, RCA dashboards, ILM policies.**What You’ll Do:*** Receive work assignments from the ticketing system or leadership and execute observability engineering requests.* Architect, deploy, and manage Elastic-based observability solutions across hybrid cloud and on-prem environments.* Configure dashboards, visualizations, alert rules, anomaly detection jobs, and ML-based detections within Elastic.* Optimize ingestion pipelines, index lifecycle management (ILM), retention policies, and search/query performance.* Integrate Elastic Observability with Azure, VMware, network devices, Microsoft 365, ServiceNow, and API-based data sources.* Implement logs, metrics, and traces instrumentation across infrastructure, cloud workloads, network systems, and containers.* Build synthetic monitoring checks, baseline performance metrics, and user-experience monitoring for critical SaaS applications.* Design and refine alerting strategies to reduce false positives and improve detection precision.* Support incident response by providing real-time monitoring views, RCA data, correlation insights, and post-incident analytics.* Maintain dashboards, documentation, and runbooks for internal teams.* Train teams on Elastic usage, dashboard interpretation, and alert tuning for operational excellence.* Collaborate with cross-functional teams (Cloud, Infrastructure, Enterprise Apps, Security) to define and enforce monitoring standards.* Participate in major initiatives to embed observability controls into design, deployment, and operations.* Ensure observability systems meet enterprise requirements for performance, security, scalability, and compliance.* Provide on-call support for critical incidents on a scheduled rotation.**What We Are Looking For:*** Bachelor’s degree in Computer Science, Engineering, MIS, or equivalent work experience.* 5–8 years of experience in observability engineering, SRE, monitoring, or IT operations.* Proven hands-on experience with the Elastic Stack (Elasticsearch, Kibana, Beats/Elastic Agent, Logstash, APM).* Experience monitoring Azure and/or AWS cloud services.* Strong knowledge of instrumentation for logs, metrics, and traces across hybrid environments.* Experience with monitoring data center systems, networks, VMware, Microsoft 365, and Linux/Windows workloads.* Hands-on experience configuring monitoring for SaaS apps such as Workday, Salesforce, Jira, Confluence and ServiceNow.* Strong scripting skills in PowerShell, Python, Bash, or similar.* Experience with API integrations, automation, data ingestion pipelines, and monitoring agents.* Ability to work under pressure and meet deadlines in a fast-paced environment.* Ability to act independently, prioritize effectively, and drive observability improvements.* Excellent analytical and troubleshooting skills with a focus on reliability and continuous improvement.* Strong communication skills and ability to collaborate with engineers, architects, and stakeholders.* Understanding of monitoring governance, logging standards, and observability best practices.* Familiarity with Grafana, Prometheus, Splunk, AppDynamics, or Dynatrace (preferred).* Knowledge of Terraform, Ansible, or Infrastructure-as-Code (preferred).* Understanding of ITIL processes and incident/problem management methodologies.* Experience working with hybrid cloud technologies, containers, and automation pipelines.**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr
Hyderabad:
Bangaloretime type:
Full timeposted on:
Posted Todayjob requisition id:
254284**Scope:*** Receives work assignments through the ticketing system or from Lead Administrators or management.* Provide Level 3/4 support for all observability capabilities across cloud, on-premises, and hybrid environments, with a primary focus on the Elastic Observability Platform.* Design, implement, and maintain end-to-end monitoring, logging, tracing, and alerting systems using the Elastic Stack (Elasticsearch, Kibana, Elastic Agents/Beats, Logstash, APM).* Collaborate with internal and external stakeholders to ensure reliable telemetry, high-quality alerting, and seamless integrations with infrastructure, networks, SaaS platforms, and cloud services.* Ensure security, scalability, performance, and availability of observability systems and enterprise monitoring pipelines.* Support monitoring maturity initiatives by improving instrumentation, reducing alert noise, and delivering actionable operational insights.* Develop and maintain synthetic monitoring, user-experience metrics, health checks, and alerting for key SaaS applications including Workday, Salesforce, and ServiceNow.* Support incident management by providing real-time dashboards, correlation insights, root-cause analysis data, and overall observability-driven improvements to MTTD and MTTR.* Provide documentation, observability standards, and runbooks while guiding internal teams on dashboards, alert tuning, and best-practice monitoring patterns.* Work closely with Cloud, Infrastructure, Network, Application, and Security teams to ensure cohesive telemetry coverage and continuous improvement of monitoring across the enterprise.* Required to provide on-call support during off-duty hours on weekdays, weekends, and holidays on a rotating basis.**Our Current Technical Environment:*** **Tools:**Elastic Stack (Elasticsearch, Kibana, APM, Logstash, Beats / Elastic Agents), ServiceNow, Azure Monitor, API integrations.* **Platforms:**Azure cloud services, VMware, Linux/Windows servers, enterprise networking, Kubernetes/Containers.* **SaaS:**Workday, Salesforce, ServiceNow, Jira, Confluence, Microsoft 365 (Teams, Exchange, SharePoint).* **Programming & Scripting:**PowerShell, Python, Bash, API integrations.* **Cloud Architecture:**Azure (ARM Templates, Terraform), container environments, hybrid cloud.* **Monitoring Concepts:**Logs, metrics, traces, synthetics, anomaly detection, machine-learning–based alerting, RCA dashboards, ILM policies.**What You’ll Do:*** Receive work assignments from the ticketing system or leadership and execute observability engineering requests.* Architect, deploy, and manage Elastic-based observability solutions across hybrid cloud and on-prem environments.* Configure dashboards, visualizations, alert rules, anomaly detection jobs, and ML-based detections within Elastic.* Optimize ingestion pipelines, index lifecycle management (ILM), retention policies, and search/query performance.* Integrate Elastic Observability with Azure, VMware, network devices, Microsoft 365, ServiceNow, and API-based data sources.* Implement logs, metrics, and traces instrumentation across infrastructure, cloud workloads, network systems, and containers.* Build synthetic monitoring checks, baseline performance metrics, and user-experience monitoring for critical SaaS applications.* Design and refine alerting strategies to reduce false positives and improve detection precision.* Support incident response by providing real-time monitoring views, RCA data, correlation insights, and post-incident analytics.* Maintain dashboards, documentation, and runbooks for internal teams.* Train teams on Elastic usage, dashboard interpretation, and alert tuning for operational excellence.* Collaborate with cross-functional teams (Cloud, Infrastructure, Enterprise Apps, Security) to define and enforce monitoring standards.* Participate in major initiatives to embed observability controls into design, deployment, and operations.* Ensure observability systems meet enterprise requirements for performance, security, scalability, and compliance.* Provide on-call support for critical incidents on a scheduled rotation.**What We Are Looking For:*** Bachelor’s degree in Computer Science, Engineering, MIS, or equivalent work experience.* 5–8 years of experience in observability engineering, SRE, monitoring, or IT operations.* Proven hands-on experience with the Elastic Stack (Elasticsearch, Kibana, Beats/Elastic Agent, Logstash, APM).* Experience monitoring Azure and/or AWS cloud services.* Strong knowledge of instrumentation for logs, metrics, and traces across hybrid environments.* Experience with monitoring data center systems, networks, VMware, Microsoft 365, and Linux/Windows workloads.* Hands-on experience configuring monitoring for SaaS apps such as Workday, Salesforce, Jira, Confluence and ServiceNow.* Strong scripting skills in PowerShell, Python, Bash, or similar.* Experience with API integrations, automation, data ingestion pipelines, and monitoring agents.* Ability to work under pressure and meet deadlines in a fast-paced environment.* Ability to act independently, prioritize effectively, and drive observability improvements.* Excellent analytical and troubleshooting skills with a focus on reliability and continuous improvement.* Strong communication skills and ability to collaborate with engineers, architects, and stakeholders.* Understanding of monitoring governance, logging standards, and observability best practices.* Familiarity with Grafana, Prometheus, Splunk, AppDynamics, or Dynatrace (preferred).* Knowledge of Terraform, Ansible, or Infrastructure-as-Code (preferred).* Understanding of ITIL processes and incident/problem management methodologies.* Experience working with hybrid cloud technologies, containers, and automation pipelines.**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr