Technical Lead AWS Backend Developer (Amazon Connect) Job at The Giant Bullseye

Job Description Role Summary : We are seeking a highly skilled Technical Lead to drive the design, development, and optimization of AWS-based contact center and backend solutions. This role will focus on Amazon Connect and related AWS services, serving as a hands-on leader responsible for architecture, integrations, and technical excellence across customer engagement platforms. Key Responsibilities : Architecture & Design Define and own the technical roadmap for Amazon Connect and related systems. Architect scalable, secure, and resilient cloud-based contact center solutions. Lead modernization and migration from legacy telephony platforms to Amazon Connect. Oversee and guide a scrum team of developers through project delivery. Development & Integration Design and build IVR / contact flows, Lex bots, routing logic, and voice / chat automation. Integrate Amazon Connect with Salesforce, ServiceNow, and other enterprise systems. Develop event-driven applications using AWS Lambda, API Gateway, DynamoDB, EventBridge, and Kinesis. Implement AI-powered automation using Amazon Bedrock, OpenAI, or LangChain. Train and mentor engineers transitioning into Amazon Connect development. Operations & Support Oversee production stability, incident response, and performance tuning. Conduct root-cause analysis and maintain observability via dashboards and SLIs / SLOs. Ensure system reliability and compliance with security and IAM standards. Leadership & Collaboration Lead and mentor cross-functional teams across development, data, and infrastructure. Partner with network / security teams to uphold QoS and compliance requirements. Provide tools and dashboards for business and operations reporting. Required Skills & Qualifications : 10+ years of experience in telephony, contact center, or AWS backend development. 3+ years hands-on experience with Amazon Connect (preferred). Strong AWS expertise: Lambda (Node.js / Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM. Experience integrating Salesforce Service Cloud Voice or similar CRM systems. Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation. Strong understanding of REST / GraphQL APIs, JWT, OAuth, and SAML. Proficiency with Terraform, CloudFormation, Git, and CI / CD tools. Excellent communication, leadership, and stakeholder management skills. Preferred Certifications : AWS Certified Solutions Architect or Developer Salesforce Service Cloud or Omni-Channel Certification #J-18808-Ljbffr