Merck
Director, Technical Operations - Global Clinical Supply (GCS)
Merck, West Point, Pennsylvania, us, 19486
Director, Technical Operations – Global Clinical Supply (GCS)
The Director, Technical Operations within Global Clinical Supply (GCS) provides technical leadership for GCS global facilities and equipment in collaboration with Clinical Supply Operations (CSO), logistics and regions, and External Partnerships & Supply (EPS). The role ensures business continuity for GCS facilities and equipment and offers day‑to‑day technical support. It also oversees global infrastructure projects to modernize packaging, labeling, warehousing, and distribution, and serves as the technical SME for complex operational challenges with internal and external partners.
Responsibilities
Act as a technical lead on projects to acquire, upgrade, and modernize GCS equipment and infrastructure.
Lead all related activities to go live with new equipment and infrastructure, including quality risk assessment, safety assessment, data integrity, and change management.
Provide next‑level support to CSO when recurring equipment and infrastructure issues arise.
Ensure consistency in equipment and infrastructure requirements globally.
Proactively evaluate, manage, and mitigate the impact of new safety and quality requirements on GCS equipment and infrastructure.
Support permanent inspection readiness and continuous improvement expectations.
Manage global small capital expenditures.
Own investigations related to active equipment and infrastructure.
Support complex cross‑functional investigations and CAPAs as a technical SME.
Own business continuity as it relates to internal facilities and equipment for GCS.
Partner with EPS for business continuity assessments of external packaging, labeling, and distribution.
Provide technical support to external partner packaging, labeling, warehousing, and distribution vendors as needed.
Partner with other functions in our company (e.g., our Manufacturing Division) to build or risk‑mitigate infrastructure.
Position Qualifications
Education Minimum Requirement: Bachelor’s degree in engineering, science, or a related field.
Required Experience And Skills
At least 10 years’ experience in a technical operations or related role within the pharmaceutical industry.
Experience with pharmaceutical packaging, labeling, warehousing, and distribution (primary packaging of solid dosage forms, secondary packaging of vaccines/biologics, and medical devices).
Strong compliance mindset and understanding of cGMP, including FDA and EMEA.
Demonstrated strong project leadership across cross‑functional teams through planning, execution, monitoring, and closeout to achieve project milestones.
Ability to work effectively across boundaries to build collaborative relations with other groups.
Demonstrated strategic ability to develop innovative solutions to undefined problems and business processes to meet the needs of key stakeholders.
Willingness to constructively challenge the status quo and explore continuous improvement opportunities.
Strong stakeholder management skills and ability to build and strengthen cross‑functional networks.
Excellent communication skills.
Preferred Experience And Skills
Lean Six Sigma.
Facility and equipment design requirements (e.g., safety, cross‑contamination).
Automation / Software Development Lifecycle.
SAP.
Required Skills Analytical Thinking, Business Continuity, Business Performance Management, Business Processes, Business Process Management (BPM), Capital Expenditures, Change Agility, Consulting, Cross‑Functional Team Leadership, Engineering Principle, Engineering Standards, Management Process, Manufacturing Scale‑Up, Operations Management, Pharmaceutical Management, GMP Compliance, Inspection Readiness.
US and Puerto Rico Residents Only – Accommodation We are committed to inclusion and will provide accommodations for candidates during the application or hiring process. If you need accommodations, please click the link below.
Equal Employment Opportunity Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights and EEOC GINA Supplement. We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences, perspectives, skills, and backgrounds.
US Hybrid Work Model Effective September 5, 2023, employees in office‑based positions in the U.S. will work a hybrid schedule consisting of three total days on‑site per week, Monday‑Thursday, with Friday designated as a remote‑working day, unless business critical tasks require an on‑site presence. This model does not apply to field‑based, manufacturing‑based, or research‑based positions, or any positions determined by the company to require in‑person attendance.
Salary Range $169,700.00 – $267,200.00 (based on education, qualifications, certifications, experience, geographic location, etc.). The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.
Benefits We offer a comprehensive package of benefits, including medical, dental, vision, and other insurance, retirement benefits (401(k)), paid holidays, vacation, and compassionate and sick days. For more information, visit https://jobs.merck.com/us/en/compensation-and-benefits.
Job Posting End Date 01/9/2026
Requisition ID R375720
#J-18808-Ljbffr
Responsibilities
Act as a technical lead on projects to acquire, upgrade, and modernize GCS equipment and infrastructure.
Lead all related activities to go live with new equipment and infrastructure, including quality risk assessment, safety assessment, data integrity, and change management.
Provide next‑level support to CSO when recurring equipment and infrastructure issues arise.
Ensure consistency in equipment and infrastructure requirements globally.
Proactively evaluate, manage, and mitigate the impact of new safety and quality requirements on GCS equipment and infrastructure.
Support permanent inspection readiness and continuous improvement expectations.
Manage global small capital expenditures.
Own investigations related to active equipment and infrastructure.
Support complex cross‑functional investigations and CAPAs as a technical SME.
Own business continuity as it relates to internal facilities and equipment for GCS.
Partner with EPS for business continuity assessments of external packaging, labeling, and distribution.
Provide technical support to external partner packaging, labeling, warehousing, and distribution vendors as needed.
Partner with other functions in our company (e.g., our Manufacturing Division) to build or risk‑mitigate infrastructure.
Position Qualifications
Education Minimum Requirement: Bachelor’s degree in engineering, science, or a related field.
Required Experience And Skills
At least 10 years’ experience in a technical operations or related role within the pharmaceutical industry.
Experience with pharmaceutical packaging, labeling, warehousing, and distribution (primary packaging of solid dosage forms, secondary packaging of vaccines/biologics, and medical devices).
Strong compliance mindset and understanding of cGMP, including FDA and EMEA.
Demonstrated strong project leadership across cross‑functional teams through planning, execution, monitoring, and closeout to achieve project milestones.
Ability to work effectively across boundaries to build collaborative relations with other groups.
Demonstrated strategic ability to develop innovative solutions to undefined problems and business processes to meet the needs of key stakeholders.
Willingness to constructively challenge the status quo and explore continuous improvement opportunities.
Strong stakeholder management skills and ability to build and strengthen cross‑functional networks.
Excellent communication skills.
Preferred Experience And Skills
Lean Six Sigma.
Facility and equipment design requirements (e.g., safety, cross‑contamination).
Automation / Software Development Lifecycle.
SAP.
Required Skills Analytical Thinking, Business Continuity, Business Performance Management, Business Processes, Business Process Management (BPM), Capital Expenditures, Change Agility, Consulting, Cross‑Functional Team Leadership, Engineering Principle, Engineering Standards, Management Process, Manufacturing Scale‑Up, Operations Management, Pharmaceutical Management, GMP Compliance, Inspection Readiness.
US and Puerto Rico Residents Only – Accommodation We are committed to inclusion and will provide accommodations for candidates during the application or hiring process. If you need accommodations, please click the link below.
Equal Employment Opportunity Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights and EEOC GINA Supplement. We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences, perspectives, skills, and backgrounds.
US Hybrid Work Model Effective September 5, 2023, employees in office‑based positions in the U.S. will work a hybrid schedule consisting of three total days on‑site per week, Monday‑Thursday, with Friday designated as a remote‑working day, unless business critical tasks require an on‑site presence. This model does not apply to field‑based, manufacturing‑based, or research‑based positions, or any positions determined by the company to require in‑person attendance.
Salary Range $169,700.00 – $267,200.00 (based on education, qualifications, certifications, experience, geographic location, etc.). The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.
Benefits We offer a comprehensive package of benefits, including medical, dental, vision, and other insurance, retirement benefits (401(k)), paid holidays, vacation, and compassionate and sick days. For more information, visit https://jobs.merck.com/us/en/compensation-and-benefits.
Job Posting End Date 01/9/2026
Requisition ID R375720
#J-18808-Ljbffr