Customer Service Lead – Utilities Billing & Support

A municipal utility provider in Concord, MA is seeking a Customer Service Supervisor to lead the in-office Customer Service team. Responsibilities include managing billing processes, resolving customer inquiries, and mentoring staff. The ideal candidate has a Bachelor’s degree and significant experience in customer service management. This full-time role offers a salary range of $80,433.60 – $96,125.60 and requires commitment to enhancing service quality and operational efficiency. #J-18808-Ljbffr