Inside Higher Ed
Position Title
Ast Dir Grad Adms Operations
Job Details
Job ID: 292875
Location: Summerville Campus
Employment Type: Full Time
Job Summary As a member of the Graduate Admissions Operations management team, this position assists the Director in managing the application data, materials, and admission decisions for all graduate programs in an accurate, timely, and secure manner. This includes functions related to processing application materials per program-specific requirements, calculating performance in past academic coursework, and reviewing residency qualifications for each applicant. This position ensures compliance with federal, state, institutional, and departmental policies and also recommends revisions to departmental policies and procedures as necessary to improve customer service while ensuring academic standards. Since each applicant can bring variations to how admission requirements are applied, this position is responsible for troubleshooting issues related to receiving, completing, and decisioning applicants. This position is also responsible for developing and maintaining discrepancy reports and reporting any areas of concern related to sustainable processing applications for admission. Another purpose of this position is to work collaboratively across campus with faculty and staff to provide excellent customer service and support the needs of all during the graduate application process.
Responsibilities
Develop and maintain processing functions for applicants: determine accurate tuition classification for students, calculate and present enrollment histories, direct timely decisions, manage materials, monitor reports and queries, maintain & develop discrepancy queries.
Supervise two Student Service Specialist 1 positions: recruit, select, and train; plan retreats; direct daily work; evaluate performance.
Provide accurate and timely customer service: maintain records of materials, provide status updates, liaise with students, conduct quantitative & qualitative reporting, provide training to departmental representatives.
Make recommendations: advise Director on improvements to services, policies, and procedures.
Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of experience related to enrollment services and credential evaluation.
Preferred Qualifications
Master's degree from an accredited college or university preferred.
Management skills related to supervision, planning, and familiarity with postsecondary school systems are also preferred.
Knowledge, Skills & Abilities
Proficient in Microsoft Office and other computer software/databases; knowledge of Student Records Management Law, Policy, and Governance; basic technical understanding of system functionality and operations; project management understanding; general understanding of application processes; familiarity with hiring and management practices; experience training staff on admissions issues; specific legal understanding.
Excellent interpersonal, written, and verbal communication skills; detail-oriented with strong prioritization and organizational skills; strong commitment to student-focused customer service.
Maintain confidentiality; handle multiple inputs for decision-making; develop new processes; work with vendors; verify system capacity; assist in developing training materials; drive change and deliver results.
Shift / Salary / Benefits
Shift: Days; M-F (Work outside standard business hours may be required).
Pay Band: B10
Salary: $52,500/annually (salary to be commensurate with qualifications of selected candidate within the established range).
Recruitment Period: Until Filled
Benefits: health insurance, dental insurance, life insurance, teachers retirement system (or optional retirement plan), earned vacation time, sick leave, 13 paid holidays. Full-time employees eligible for tuition assistance program after 6 months.
Conditions of Employment
Successful background check prior to starting.
Credit check for positions of trust and approved departmental purchase card usage if applicable.
Motor vehicle reports required for positions that drive a university vehicle.
Faculty hires: proof of completed academic degree(s) and transcripts; foreign institution graduates: educational/credential evaluation.
Employees must ensure confidentiality, availability and integrity of sensitive information and adhere to cybersecurity and privacy policies.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university. Select University Faculty & Staff > Internal Applicants if you are a current university employee. If you need further assistance, please contact us at 706-721-9365.
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=292875&PostingSeq=1.
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Job Details
Job ID: 292875
Location: Summerville Campus
Employment Type: Full Time
Job Summary As a member of the Graduate Admissions Operations management team, this position assists the Director in managing the application data, materials, and admission decisions for all graduate programs in an accurate, timely, and secure manner. This includes functions related to processing application materials per program-specific requirements, calculating performance in past academic coursework, and reviewing residency qualifications for each applicant. This position ensures compliance with federal, state, institutional, and departmental policies and also recommends revisions to departmental policies and procedures as necessary to improve customer service while ensuring academic standards. Since each applicant can bring variations to how admission requirements are applied, this position is responsible for troubleshooting issues related to receiving, completing, and decisioning applicants. This position is also responsible for developing and maintaining discrepancy reports and reporting any areas of concern related to sustainable processing applications for admission. Another purpose of this position is to work collaboratively across campus with faculty and staff to provide excellent customer service and support the needs of all during the graduate application process.
Responsibilities
Develop and maintain processing functions for applicants: determine accurate tuition classification for students, calculate and present enrollment histories, direct timely decisions, manage materials, monitor reports and queries, maintain & develop discrepancy queries.
Supervise two Student Service Specialist 1 positions: recruit, select, and train; plan retreats; direct daily work; evaluate performance.
Provide accurate and timely customer service: maintain records of materials, provide status updates, liaise with students, conduct quantitative & qualitative reporting, provide training to departmental representatives.
Make recommendations: advise Director on improvements to services, policies, and procedures.
Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of experience related to enrollment services and credential evaluation.
Preferred Qualifications
Master's degree from an accredited college or university preferred.
Management skills related to supervision, planning, and familiarity with postsecondary school systems are also preferred.
Knowledge, Skills & Abilities
Proficient in Microsoft Office and other computer software/databases; knowledge of Student Records Management Law, Policy, and Governance; basic technical understanding of system functionality and operations; project management understanding; general understanding of application processes; familiarity with hiring and management practices; experience training staff on admissions issues; specific legal understanding.
Excellent interpersonal, written, and verbal communication skills; detail-oriented with strong prioritization and organizational skills; strong commitment to student-focused customer service.
Maintain confidentiality; handle multiple inputs for decision-making; develop new processes; work with vendors; verify system capacity; assist in developing training materials; drive change and deliver results.
Shift / Salary / Benefits
Shift: Days; M-F (Work outside standard business hours may be required).
Pay Band: B10
Salary: $52,500/annually (salary to be commensurate with qualifications of selected candidate within the established range).
Recruitment Period: Until Filled
Benefits: health insurance, dental insurance, life insurance, teachers retirement system (or optional retirement plan), earned vacation time, sick leave, 13 paid holidays. Full-time employees eligible for tuition assistance program after 6 months.
Conditions of Employment
Successful background check prior to starting.
Credit check for positions of trust and approved departmental purchase card usage if applicable.
Motor vehicle reports required for positions that drive a university vehicle.
Faculty hires: proof of completed academic degree(s) and transcripts; foreign institution graduates: educational/credential evaluation.
Employees must ensure confidentiality, availability and integrity of sensitive information and adhere to cybersecurity and privacy policies.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university. Select University Faculty & Staff > Internal Applicants if you are a current university employee. If you need further assistance, please contact us at 706-721-9365.
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=292875&PostingSeq=1.
#J-18808-Ljbffr